NATIONAL CAR RENTAL REVIEWS

Extremely satisfied

トヨタRAIZのほぼ新車を受けとった。スタッフの対応はとても良い。オフィスは空港から２～３分のところにある。空港内のデスクで受付が終わると、送迎してくれる。

予約プラットフォームとしては、使いやすい。元々付与されている保険についてはもう少し詳しく表示されていた方がありがたい。車両の受け取りに関しては、QEEQ.COM上では、あたかも空港内で鍵と車を受け取れるように書いてあるが、空港内は受付だけで手続きは空港から２～３分のところにあるオフィスに移動して行われる。ただし、手際は良いのでそれほど違和感はなかった。返却も車を借りた空港近くのオフィスであるのでこの辺もQEEQ.COM上にはっきりと掲載しておいてほしい。オフィスから空港までは送迎してもらえるので心配いらない。

The whole process was really quick. I asked them specifically for Ford Explorer because I wanted to check that car and they had one available so overall great experience I only had the rental for less than 24 hours.

everything was smooth.

First of all, I am very angry with the rental company's tactics, using inappropriate methods to force us to cancel the order and require us to upgrade the rental at a higher cost. However, I am very grateful to Zuzuche for intervening and protecting our rights.

Satisfactory

The company is big, staff are responsible and friendly.

I waited for over half an hour before getting the car. The vehicle's condition was average, with over 100,000 kilometers on it and a strong interior odor.

We reserved a Mercedes A-Class automatic, but the store had no stock and replaced it with a BMW 1 Series manual, which we refused. They then upgraded us to a GLB, but there was a £300 upgrade fee. At pickup, they said the fee would be refunded when we returned the car. However, at drop-off, they denied it. The inspector claimed I had signed for it, and the salesperson avoided me the entire time. The store manager brushed me off, and they refused to check the surveillance footage. Extremely poor experience.

Very satisfied

The actual car model was different.

They maliciously set traps to deduct insurance and provide unclear bills with random charges. Avoid renting from this company at all costs! Their response to complaints is extremely rude!

Quite good.

Excellent

The best car rental experience ever.

Average service.

Very satisfied! The pickup and return process was simple, and communication was smooth.

There was a very long wait during pickup, possibly due to understaffing. Fortunately, during the return, there was only a short wait before someone came to inspect the car.

Excellent! The car was in great condition! It was new and easy to operate.

I booked a gas-powered car, but was given an electric car when picking up. I requested a replacement and waited for over 4 hours to get the gas-powered car. The staff at the store were cooperative, but this is not how things should be handled. The store did not provide any compensation for this.

Not many people during pickup, but waited for a long time.