They trick customers by giving you a GLE with less trunk space than a 90, and the tire has a bulge. I don't believe they wouldn't notice this during the inspection.
The service provided by the staff was excellent. He explained the key terms thoroughly and professionally, and the self-service car return was very convenient. I chose AVIS for car rental a few years ago in Europe, and the experience remains consistently great.
The rental company charged additional fees during the rental process, and after returning to my country, my credit card was charged more than 400 USD. Fortunately, after a Rent-A-Car investigation, the money was refunded.
This was my first time renting a car in the UK and driving on the right-hand side. Driving in the Scottish Highlands with narrow roads took some time to get used to. The vehicle was in excellent condition. The staff handling pickup and return were efficient and straightforward, and the car was even upgraded!
They kept pushing insurance sales despite us telling them we already bought full coverage through the platform. Then they acted rudely when we returned the car, claiming the scratches were caused by us. Fortunately, we showed them video evidence and managed to return the car smoothly.
There was a very long wait during pickup, possibly due to understaffing. Fortunately, during the return, there was only a short wait before someone came to inspect the car.
I have paid the full insurance from axa insurance from the qued application and the employee in the desk said that my axa insurance isn't valid because it's a third party..obviously it was lie and I paid almost 210 euros for an insurance she told me about the glasses and the tires
I booked a gas-powered car, but was given an electric car when picking up. I requested a replacement and waited for over 4 hours to get the gas-powered car. The staff at the store were cooperative, but this is not how things should be handled. The store did not provide any compensation for this.
Car rental locations (incl. in-airport & off-airport)
Car rental reviews by car rental supplier
Car rentals at/near landmarks of Edinburgh
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