UNITED KINGDOM CAR RENTAL REVIEWS

No hard selling, good service attitude, and the car was in great condition.

Smooth check-in with very helpful staff even during peak hours.

Very satisfied

It took an extremely long time, and the type of car provided was completely different from what was promised. The car had a lot of scratches and was in poor condition.

I've never had such a smooth experience before.

This was my first time renting a car in the UK and driving on the right-hand side. Driving in the Scottish Highlands with narrow roads took some time to get used to. The vehicle was in excellent condition. The staff handling pickup and return were efficient and straightforward, and the car was even upgraded!

I booked a fuel car, but they told me only electric cars were available upon arrival. It's so frustrating! Using electric cars in the UK is really inconvenient, and the charging fees are expensive. I returned the car on Sunday, but the rental company was closed, so they made me rent an extra day. Ridiculous! They didn't explain any of this when I picked up the car.

Satisfied

Avis are high quality established car rental company and staff very helpful.

Qeeq was the best price, have always used rentalcars.com but have now switched.

Overall, it's pretty good.

The staff was quite nice, but there was a language barrier.

Satisfied with the free shuttle to Hilton, and the car was parked in the Hilton parking lot.

The staff member had a strong accent and seemed to be new to the job, as they were not very familiar with the procedures. However, their attitude was quite friendly, so I decided to overlook it. Be aware of the company's additional charges: 1. They only provide electric vehicles, and if you want to switch to a petrol car, it costs over £30 per day extra. 2. The deposit is £1,800, but after paying an extra £72, it was reduced to £1,000. 3. The rental platform showed no mileage limits, but at the store, I was informed there is a 100-mile limit per day, and exceeding it incurs extra charges. Additionally, this was my first time driving an electric car, and I only found out at the store that they only offer electric vehicles. I wasn’t familiar with charging procedures. The company provided only a grounding cable for slow charging, and the staff told me that charging stations were easy to find. However, in reality, slow-charging stations require double-ended cables and I couldn’t find any compatible stations for the grounding cable. Eventually, I had to look for fast-charging stations, which are significantly fewer compared to slow-charging points.

The experience was okay. I rented a Volvo V60, but initially, they offered a Kia. After some negotiation, they provided a BMW 1 Series... Everything else was fine.

Although my flight was delayed, they kept the vehicle for me. However, they still tried to sell me driving insurance. The fuel tank was only half full, so I had to refuel before hitting the road.

Very satisfied

The Europcar branch in London was relatively easy to find. The staff initially tried to upsell an upgraded vehicle model, but after I clearly declined, they still provided the original model. Overall, it was alright. The car had quite a few scratches, but during the return process, the staff inspected the vehicle very thoroughly.

Satisfied

The gentleman that we talked to at the Alamo counter was friendly and very helpful. He answered questions and did his best to get things taken care of as quickly as possible while still being very thorough.

Booking was quick and easy, as I've come to expect from QEEQ!

Overall satisfied. The staff were friendly, professional, and efficient.