Hertz, Heathrow Airport Car Rental

3% OFF

Best price car rental
Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Hertz - Heathrow Airport Information, Car Rental Instructions & Policies

Address

HERTZ Heathrow Airport, Northern Perimeter Rd, London TW6 2QD, United Kingdom

Telephone

+442081563834

Pick-up Instructions

The Hertz - Heathrow Airport car rental location is located out of the airport

You can arrive of Hertz - Heathrow Airport car rental by free shuttle bus.

PICK-UP: Our location is off airport. Please jump in our shuttle bus to go to the location. T2: Bus Stop 7 & 8 T3: Bus Stop 17 & 18 T4: Bus Stop 2 service currently on request, phone/ iPad Communication available T5: Bus Stop 26 & 27 Once at the location, Gold Customers will go directly to their car.

Drop-off Instructions

RETURNS: When you arrive at our location, follow the signs for "car return" and stay with your vehicle until you are approached by our staff. (If returning to the same location) Return parking Google map link: https://maps.app.goo.gl/6jtDrLBqiyUt3f2C8 All vehicles must be returned to the Hertz main compound. All vehicles not returned to the main compound will be charged a collection fee of GBP 50.00 plus parking charges. Vehicles parked outside the terminal buildings will be towed and you will be charged all fees relating to the release of the vehicle.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	05:00 -23:59	05:00 -23:59	05:00 -23:59	05:00 -23:59	05:00 -23:59	05:00 -23:59	05:00 -23:59

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 75 years old

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

The following models require 3 year's of license holding time: Ford Transit

For foreign renters, you need to bring:

EU/EEA Driving License

EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation.You must present your original driving licence with the original IDP at the counter.

UK Driving License（with DVLA check code/DVLA endorsement record）

In addition to your licence, either a valid and up to date DVLA licence check code or a printed DVLA endorsement record must be provided for all Approved Drivers. These can be obtained from the DVLA website (www.gov.uk/view-driving-licence).

For local renters, you need to bring:

Full driver's license issued in United Kingdom

Additional Extras

Extras Prices

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months).

GBP 11.4/day

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

GBP 11.4/day

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

GBP 4.17/day

capped at GBP 70

Cross Border

Conditional:

Depending on which countries to bring the rental cars to, policies differ:
Ireland

To drive a UK-registered vehicle in the Republic of Ireland, you need a VE103B certificate (Hertz travel permit) and a Green Card (insurance proof with registration, requires 12 working days’ notice). Not required for Northern Ireland. VE103B fees: 1–7d £171.99; 14d £209.90; 15–21d £226.51; 22–28d £301.73. Purchase only at pick-up. Ignoring rules voids all insurance; renter is fully liable.

Must-not:

Taking rental cars to following countries is not allowed:
Denmark, Iceland, Finland, Sweden, Norway, France, Netherlands, Belgium, Luxembourg, Monaco, Germany, Switzerland, Austria, Hungary, Poland, Czech Republic, Liechtenstein, Slovakia, Italy, Spain, Portugal, Greece, Vatican City State, Romania, Bulgaria, Croatia, Slovenia, Serbia, Bosnia and Herzegovina, Montenegro, North Macedonia, Andorra, Albania, Malta, The Republic of San Marino, Russia, Belarus, Ukraine, Lithuania, Estonia, Moldova, Latvia, Jersey, Guernsey

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

GBP 1000-5000 for other car models.

EUR 500 for ,

EUR 850-5000 for Transit 350 Lwb-diesel,Volvo Xc60,

GBP 1000 for Nissan Versa,Volkswagen T-cross 70kw Tsi,Renault Captur,Cupra Formentor,Mg 3,Fiat Argo 10,Ford Kuga,Jeep Compass,Kia Picanto,

GBP 1200 for Ford Transit Swb,Ford Transit Swb-diesel,Ford Focus,Audi A3,Vw Caddy,Fiat Doblo Cargo-diesel,Peugeot 5008,Ford Focus, Skoda Rapid, Opel Astra Or Simila,Chevrolet Aveo,Renault Logan,Mg Hs,Dacia Duster 4*2,Suzuki Fronx,Renault Kangoo,Volkswagen Touran 5+2 Seats,Bmw 116,Traffic 88 M3,Ford Tourneo Custom,Ford Transit,Ford Transit Custom,Skoda Superb,Volvo Xc40,Opel Vivaro,Iveco Daily 12m3,

GBP 1400 for Peugeot 208,22 Seat Bus,Vw Caravelle,

GBP 1500 for Mercedes A180,Hyundai Tucson-4wd,Chevrolet Captiva,Opel Vivaro,Ford Galaxy,Corolla Cross 20 Compass 13 Creta 10 Tb,Peugeot 5008 5+2 Seats,Kicks Pulse,Mercedes E Class,Maserati Levante,Volvo Xc90--4wd,E Class,Volvo V90 4x4--4wd,Bmw 3 Series,Jaguar Xe-4wd,Toyota Prado,Ford Expedition Max, Jeep Wagoneer L-4wd,Mercedes C-class Cabrio,5 Series,Bmw X1,Nissan X-trail,Ford Kuga,Ford Galaxy,Porsche Panamera Automatic Or Similar,Ford Transit Custom,

GBP 2500 for Vauxhall Mokka Ev,Peugeot E 2008,Model 3 Sr-electric,Polestar 2-electric,Opel Corsa E,Jaguar F-pace,Kia Carnival,Mitsubishi Outlander,Bmw Serie 4 Gran Coupé,Model Y Lr-electric,Audi Q5,Bmw X6 O Similar,Audi E-tron,Porsche Panamera,Volvo Xc90,

GBP 3000 for Alpine A110,Lamborghini Urus,

GBP 5000 for Bmw Serie 4 Convertible,

GBP 2100 for Nissan Versa,

GBP 1000 for Volkswagen T-cross 70kw Tsi,

GBP 1000 for Renault Captur,

GBP 1200 for Ford Transit Swb,

GBP 1200 for Ford Transit Swb-diesel,

GBP 1200 for Ford Focus,

GBP 2500 for Vauxhall Mokka Ev,

GBP 1500 for Mercedes A180,

GBP 1200 for Audi A3,

GBP 2500 for Peugeot E 2008,

GBP 1000 for Cupra Formentor,

GBP 1000 for Mg 3,

GBP 1000 for Fiat Argo 10,

GBP 1500 for Peugeot 208,

GBP 1200 for Vw Caddy,

GBP 1200 for Fiat Doblo Cargo-diesel,

GBP 2500 for Model 3 Sr-electric,

GBP 1500 for Hyundai Tucson-4wd,

GBP 1500 for Chevrolet Captiva,

GBP 1500 for Opel Vivaro,

GBP 1500 for Ford Galaxy,

GBP 1200 for Peugeot 5008,

GBP 2500 for Polestar 2-electric,

GBP 1500 for Corolla Cross 20 Compass 13 Creta 10 Tb,

GBP 2500 for Opel Corsa E,

GBP 1200 for Ford Focus, Skoda Rapid, Opel Astra Or Simila,

GBP 1200 for Chevrolet Aveo,

GBP 1200 for Renault Logan,

GBP 1200 for Mg Hs,

GBP 1200 for Dacia Duster 4*2,

GBP 2500 for Byd Atto 3-electric,

GBP 1200 for Suzuki Fronx,

GBP 1000 for Ford Kuga,

GBP 1200 for Renault Kangoo,

GBP 1700 for Transit 350 Lwb-diesel,

GBP 1500 for Peugeot 5008 5+2 Seats,

GBP 1200 for Volkswagen Touran 5+2 Seats,

GBP 1200 for Bmw 116,

GBP 1000 for Jeep Compass,

GBP 1200 for Traffic 88 M3,

GBP 1500 for Maserati Levante,

GBP 2500 for Jaguar F-pace,

GBP 2000 for Volvo Xc60,

GBP 1500 for Volvo Xc90--4wd,

GBP 1200 for Ford Tourneo Custom,

GBP 1200 for Ford Transit,

GBP 1200 for Ford Transit Custom,

GBP 1500 for E Class,

GBP 1000 for Kia Picanto,

GBP 1500 for Bmw 3 Series,

GBP 1500 for Toyota Prado,

GBP 1500 for Ford Expedition Max, Jeep Wagoneer L-4wd,

GBP 1500 for Mercedes C-class Cabrio,

GBP 2500 for Kia Carnival,

GBP 1500 for 5 Series,

GBP 2500 for Mitsubishi Outlander,

GBP 1200 for Skoda Superb,

GBP 1500 for Nissan X-trail,

GBP 1500 for Ford Kuga,

GBP 1200 for Volvo Xc40,

GBP 1200 for Opel Vivaro,

GBP 1200 for Iveco Daily 12m3,

GBP 2500 for Bmw Serie 4 Gran Coupé,

GBP 2500 for Model Y Lr-electric,

GBP 1400 for 22 Seat Bus,

GBP 1400 for Vw Caravelle,

GBP 2500 for Audi Q5,

GBP 2500 for Bmw X6 O Similar,

GBP 2500 for Audi E-tron,

GBP 2500 for Porsche Panamera,

GBP 3000 for Alpine A110,

GBP 2500 for Volvo Xc90,

GBP 3000 for Lamborghini Urus,

GBP 1470 for ,

GBP 1260 for ,

GBP 2625 for ,

GBP 1575 for ,

GBP 2100 for ,

GBP 5250 for ,

GBP 3150 for ,

GBP 1700 for ,

GBP 2800 for ,

Theft Insurance Excess differs by car model:

EUR 850-5000 for Transit 350 Lwb-diesel,Volvo Xc60,

GBP 1000 for Nissan Versa,Volkswagen T-cross 70kw Tsi,Renault Captur,Cupra Formentor,Mg 3,Fiat Argo 10,Ford Kuga,Jeep Compass,Kia Picanto,

GBP 1400 for Peugeot 208,22 Seat Bus,Vw Caravelle,

GBP 3000 for Alpine A110,Lamborghini Urus,

GBP 5000 for Bmw Serie 4 Convertible,

GBP 2100 for Nissan Versa,

GBP 1000 for Volkswagen T-cross 70kw Tsi,

GBP 1000 for Renault Captur,

GBP 1200 for Ford Transit Swb,

GBP 1200 for Ford Transit Swb-diesel,

GBP 1200 for Ford Focus,

GBP 2500 for Vauxhall Mokka Ev,

GBP 1500 for Mercedes A180,

GBP 1200 for Audi A3,

GBP 2500 for Peugeot E 2008,

GBP 1000 for Cupra Formentor,

GBP 1000 for Mg 3,

GBP 1000 for Fiat Argo 10,

GBP 1500 for Peugeot 208,

GBP 1200 for Vw Caddy,

GBP 1200 for Fiat Doblo Cargo-diesel,

GBP 2500 for Model 3 Sr-electric,

GBP 1500 for Hyundai Tucson-4wd,

GBP 1500 for Chevrolet Captiva,

GBP 1500 for Opel Vivaro,

GBP 1500 for Ford Galaxy,

GBP 1200 for Peugeot 5008,

GBP 2500 for Polestar 2-electric,

GBP 1500 for Corolla Cross 20 Compass 13 Creta 10 Tb,

GBP 2500 for Opel Corsa E,

GBP 1200 for Ford Focus, Skoda Rapid, Opel Astra Or Simila,

GBP 1200 for Chevrolet Aveo,

GBP 1200 for Renault Logan,

GBP 1200 for Mg Hs,

GBP 1200 for Dacia Duster 4*2,

GBP 2500 for Byd Atto 3-electric,

GBP 1200 for Suzuki Fronx,

GBP 1000 for Ford Kuga,

GBP 1200 for Renault Kangoo,

GBP 1700 for Transit 350 Lwb-diesel,

GBP 1500 for Peugeot 5008 5+2 Seats,

GBP 1200 for Volkswagen Touran 5+2 Seats,

GBP 1200 for Bmw 116,

GBP 1000 for Jeep Compass,

GBP 1200 for Traffic 88 M3,

GBP 1500 for Maserati Levante,

GBP 2500 for Jaguar F-pace,

GBP 2000 for Volvo Xc60,

GBP 1500 for Volvo Xc90--4wd,

GBP 1500 for Ford Tourneo Custom,

GBP 1500 for Ford Transit,

GBP 1500 for Ford Transit Custom,

GBP 1500 for E Class,

GBP 1000 for Kia Picanto,

GBP 1500 for Bmw 3 Series,

GBP 1500 for Toyota Prado,

GBP 1500 for Ford Expedition Max, Jeep Wagoneer L-4wd,

GBP 1500 for Mercedes C-class Cabrio,

GBP 2500 for Kia Carnival,

GBP 1500 for 5 Series,

GBP 2500 for Mitsubishi Outlander,

GBP 1200 for Skoda Superb,

GBP 1500 for Nissan X-trail,

GBP 1500 for Ford Kuga,

GBP 1200 for Volvo Xc40,

GBP 1200 for Opel Vivaro,

GBP 1200 for Iveco Daily 12m3,

GBP 2500 for Bmw Serie 4 Gran Coupé,

GBP 2500 for Model Y Lr-electric,

GBP 1400 for 22 Seat Bus,

GBP 1400 for Vw Caravelle,

GBP 2500 for Audi Q5,

GBP 2500 for Bmw X6 O Similar,

GBP 2500 for Audi E-tron,

GBP 2500 for Porsche Panamera,

GBP 3000 for Alpine A110,

GBP 2500 for Volvo Xc90,

GBP 3000 for Lamborghini Urus,

GBP 1200 for Ford Transit Custom,

USD 0 for other car models.

GBP 1470 for ,

GBP 1260 for ,

GBP 2625 for ,

GBP 1575 for ,

GBP 2100 for ,

GBP 5250 for ,

GBP 3150 for ,

GBP 1700 for ,

GBP 2800 for ,

Third Party Liability Insurance Excess differs by car model:

GBP 0 for ,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.8 mi from Heathrow Airport T5

1.1 mi from Heathrow Airport

1.1 mi from Heathrow Airport T1-T4

Railway Stations

13 mi from Paddington Station

14.3 mi from Victoria Station

15 mi from Euston Station

Hotels

12.2 mi from Copthorne Tara Hotel London Kensington

12.4 mi from Seraphine London Kensington Garden Hotel

12.6 mi from Millennium Gloucester Hotel London

Other Landmarks

10.1 mi from Hyde Park

15 mi from Trafalgar Square

15.1 mi from Big Ben

FIND ME A CHEAP RENTAL

Map view of Hertz Store Location

coordinates: 51.47967 -0.47396

Guest Reviews

Total points： 7.6 / 10 Good

Vehicle condition: 1.6
Vehicle cleanliness: 1.5
Spaciousness: 1.6
Counter staff: 1.5
Pick-up location: 1.5
Drop-off location: 1.5
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

C.Keawphu
London
10 /10 Excellent
Reviewed: Thursday, September 25, 2025
ทุกอย่างดี
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I.Murphy
London
10 /10 Excellent
Reviewed: Thursday, September 25, 2025
Excellent. So easy. Transfer from T2 to Hertz, counter service, the car itself and the drop off. Perfect. Will def use again
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D.Fisher
London
7.3 /10 Good
Reviewed: Thursday, September 25, 2025
They could not check the car in quickly as it was a 30 day hire. I was there for almost an hour and a half whilst their computer gave problems. They then tried to bill me one day extra at a high day rate when I actually handed it in a day early! They then corrected this but I must look at my statement next month to ensure they did not bill me extra.
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X.Zhu
London
10 /10 Excellent
Reviewed: Thursday, September 25, 2025
Fast and friendly service. The vehicle is in great condition.
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M.Osmond
London
6 /10 Average
Reviewed: Thursday, September 25, 2025
Waited in line for at least an hour, when we got the car we had paid for it wasn’t the cleanest inside and when my partner opened the passenger car door the handle fell of even though it was reported in the damage report we got the car should never had been given out
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Anonymous
London
10 /10 Excellent
Reviewed: Thursday, September 25, 2025
Overall very good experience with them
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Parth Mehta
London
10 /10 Excellent
Reviewed: Thursday, September 25, 2025
With Hertz, I have always found the best car for my budget. They are very quick to process your booking and handover the keys.
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H.CHUA
London
10 /10 Excellent
Reviewed: Thursday, September 25, 2025
Shall recommend to friends and relatives.
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G.Khaira
London
10 /10 Excellent
Reviewed: Thursday, September 25, 2025
24hrs pick and drop .. really save my whole day because I needed to drop it earlier
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Anonymous
London
5.7 /10 Average
Reviewed: Thursday, September 25, 2025
They tried to charge more for changing a new car. First they said free offer then put extra charge on it
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Ik from Galway
London
10 /10 Excellent
Reviewed: Thursday, September 25, 2025
Good service
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H.ABDELKEREEM
London
10 /10 Excellent
Reviewed: Thursday, September 25, 2025
Everything was excellent
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HRGold
London
6.3 /10 Average
Reviewed: Thursday, September 25, 2025
Everything about the car was OK but we have been changed more than 50 pounds for VAT and other nonsense. Also they charged us for a full tank while the tank was half full!! Never go for herrtz again.
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Yetta Vogt
London
8 /10 Very good
Reviewed: Thursday, September 25, 2025
The line at the London airport branch was very slow that day, and the Google navigation was inaccurate, which made me anxious when I couldn't find the drop-off point. Finally, I asked a local taxi driver and found it. The staff was nice, nothing unpleasant happened. It wasn't until my deposit was released today that I felt confident giving a fair review. 4 stars, it's okay.
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Georgia Stuart
London
8 /10 Very good
Reviewed: Thursday, September 25, 2025
Hertz is located a bit far, but there's a shuttle bus which helps. I came from Terminal 5, the queue was short in the morning, and I got the car quickly. The service was alright, but they recommended too many things. You need to say No to everything, especially when they emphasize that fuel prices are cheaper than the market. If you ask whether you can get a refund for any leftover fuel, they say no. I almost got fooled. It's hard to return the car with an empty tank precisely. Also, after getting the car, carefully check its condition. I found a few scratches that weren't noted in the inspection report, so you need to inform them yourself.
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Renee Adolph
London
8 /10 Very good
Reviewed: Thursday, September 25, 2025
The return process was very quick and efficient. Almost ended up getting insured due to communication issues when picking up the car, but overall satisfied!
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Madeline Surrey
London
10 /10 Excellent
Reviewed: Thursday, September 25, 2025
After about a 20-minute bus ride from the airport, you reach the counter which is manned by just two people, making the service very slow. They try to sell you extra fuel and insurance. The first invoice they gave me did not match my pre-order amount. When I asked, they said I had purchased a full tank of fuel, but I hadn't signed any agreement for that. I insisted on a correction, and they issued a new invoice that matched my pre-order. They also kept pushing for insurance, but I showed them the bottom line of the QEEQ booking form, which made them stop talking about it. Be cautious as foreigners might try to take advantage of you. Do not rush when renting a car; understand everything before signing. In the UK, they give you the keys and paperwork at the counter, and you go pick up the car yourself. Do not simply drive off after collecting the keys; instead, take a pen, inspect the car thoroughly, and mark any scratches or damages on the form. Pay special attention to the wheels because the narrow roads make them easy to scratch, and rental companies often charge for wheel damage. Take photos with your phone as proof and have the staff sign and acknowledge any pre-existing damage. When returning the car, do not just leave if they say it’s OK; ask for a receipt. In my case, I returned the car in Edinburgh, was told everything was fine, but later they charged me £85 for a scratched wheel. Thankfully, I had bought additional insurance from QEEQ.
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Quinn Dickey
London
10 /10 Excellent
Reviewed: Thursday, September 25, 2025
Great
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Bertram Nahum
London
8 /10 Very good
Reviewed: Thursday, September 25, 2025
At the London Heathrow Airport branch, I was received by a lady who informed me that I had reserved a hybrid car (which is more expensive). I told her that was not the case. After typing on her computer, she realized she had made a mistake due to a name match. She then asked how many kilometers I planned to drive, and I responded that I thought the rental was unlimited mileage. She mentioned that based on my mileage, they could offer a discount on fuel, but I insisted on returning the car with a full tank. She then printed the documents for me to sign. I requested to verify each item and noted that there was an additional charge for super insurance, which I had already purchased through QEEQ, and it was clearly stated on the reservation not to upsell insurance. I pointed this out to her, and after some more typing, she reprinted the documents and retrieved the original ones. After picking up the car, I noticed that the inspection form indicated the car ran on diesel, but it was an Audi A3. Doubtful, I asked a security guard who politely suggested I smell the fuel tank, which confirmed gasoline. He double-checked with a colleague and confirmed that the document was incorrect. This was my first time renting from HERTZ and I hope this was just a one-time mistake.
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Morgan Tony
London
10 /10 Excellent
Reviewed: Thursday, September 25, 2025
The waiting time was a bit long.
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Blanche Poe
London
10 /10 Excellent
Reviewed: Thursday, September 25, 2025
The staff provided warm and attentive service, with a patient and responsible attitude towards customers.
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Webster Benedict
London
10 /10 Excellent
Reviewed: Thursday, September 25, 2025
The service of Hertz was very good and patient. Although we had some trouble getting from the airport to the store, we eventually rented a satisfactory car.
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Neil Margaret
London
10 /10 Excellent
Reviewed: Thursday, September 25, 2025
I rented a car for two weeks this time. It was my first time renting a car in the UK. Hertz was quite reliable. I originally wanted to rent a Juke, but since there were no cars available, they upgraded me to a Mercedes directly. Returning the car was super fast. I was supposed to return it on the morning of October 12th, but I was worried the return process would be complicated, so I returned it on the evening of the 11th instead. The return process was incredibly fast. Not sure if it was because I bought full insurance. I asked if there would be any additional penalties or fees, and they said no, all done. I hope there won't be any extra charges later. Overall, I'm quite satisfied.
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Ingemar Katrine
London
10 /10 Excellent
Reviewed: Thursday, September 25, 2025
The service was excellent, the car was a 2014 model with 10,000 miles on it, clean and comfortable.
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Sabrina Salome
London
6 /10 Average
Reviewed: Thursday, September 25, 2025
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Harlan Law
London
4 /10 Average
Reviewed: Thursday, September 25, 2025
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Kim Bennett
London
10 /10 Excellent
Reviewed: Thursday, September 25, 2025
Satisfied
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Astrid Owen
London
10 /10 Excellent
Reviewed: Thursday, September 25, 2025
Very fast and organized
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Henry Reed
London
2 /10 Poor
Reviewed: Thursday, September 25, 2025
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Judith Gracie
London
8 /10 Very good
Reviewed: Thursday, September 25, 2025
Overall satisfied, especially with the patient explanation of various terms when picking up the car, and the good condition of the vehicle. I filled the tank before returning the car, but upon reaching the airport location, I noticed the fuel level was slightly below full. So, I went out again to top it up. Upon my second return, the staff did not inform me or give any hints and just printed a bill (I assume). I took it and went to the airport. At the airport, I discovered an additional charge of £7.62, presumably for the fuel shortage, apart from the usual rental fee and taxes. Calling them later, I found out their service time was over (after 18:00). I don't understand this practice, and maybe the staff was careless, but I am not satisfied with this outcome.
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Dave Will
London
10 /10 Excellent
Reviewed: Thursday, September 25, 2025
Great, good service.
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Andrew Robinson
London
4 /10 Average
Reviewed: Thursday, September 25, 2025
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Zora Josh
London
10 /10 Excellent
Reviewed: Thursday, September 25, 2025
The service was good, but the location is a bit far. Even with the airport shuttle, it's still a distance.
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Dale Clapham
London
2 /10 Poor
Reviewed: Thursday, September 25, 2025
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Saxon Dulles
London
4 /10 Average
Reviewed: Thursday, September 25, 2025
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Rupert Sophy
London
10 /10 Excellent
Reviewed: Thursday, September 25, 2025
Very friendly
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Clark House
London
6 /10 Average
Reviewed: Thursday, September 25, 2025
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Zona Sheridan
London
6 /10 Average
Reviewed: Thursday, September 25, 2025
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Vicky Donne
London
2 /10 Poor
Reviewed: Thursday, September 25, 2025
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Liz Louise
London
2 /10 Poor
Reviewed: Thursday, September 25, 2025
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Norma Gibbon
London
6 /10 Average
Reviewed: Thursday, September 25, 2025
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Amanda Veblen
London
2 /10 Poor
Reviewed: Thursday, September 25, 2025
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Aurora Rhodes
London
6 /10 Average
Reviewed: Thursday, September 25, 2025
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Theodore MacAdam
London
10 /10 Excellent
Reviewed: Thursday, September 25, 2025
The service was average. When customers encounter problems, the resolution speed by the relevant departments is very slow.
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Bess Ralph
London
10 /10 Excellent
Reviewed: Thursday, September 25, 2025
The service was average. When customers encounter problems, it takes a very long time for the relevant departments to resolve them.
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Dylan Aldridge
London
6 /10 Average
Reviewed: Thursday, September 25, 2025
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Phyllis Morgan
London
2 /10 Poor
Reviewed: Thursday, September 25, 2025
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Humphrey Birrell
London
10 /10 Excellent
Reviewed: Thursday, September 25, 2025
I am very satisfied with Hertz's service.
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Nora Keats
London
2 /10 Poor
Reviewed: Thursday, September 25, 2025
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Mary Giles
London
2 /10 Poor
Reviewed: Thursday, September 25, 2025
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Hiram Gresham
London
2 /10 Poor
Reviewed: Thursday, September 25, 2025
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Edith Henry
London
6 /10 Average
Reviewed: Thursday, September 25, 2025
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Porter Wyclif(fe)
London
8 /10 Very good
Reviewed: Thursday, September 25, 2025
Initially, they said the reserved model was unavailable and tried to upsell us on an upgrade. After we firmly declined, they provided the original model. Be cautious of this.
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Andrea Conrad
London
2 /10 Poor
Reviewed: Thursday, September 25, 2025
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Rex Mike
London
10 /10 Excellent
Reviewed: Thursday, September 25, 2025
The staff in the UK were very polite, and the return process was quick as well.
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Oswald Norris
London
2 /10 Poor
Reviewed: Thursday, September 25, 2025
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Michelle Vincent
London
10 /10 Excellent
Reviewed: Thursday, September 25, 2025
Very good
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Camille FitzGerald
London
10 /10 Excellent
Reviewed: Thursday, September 25, 2025
Overall service was smooth
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Florence Tennyson
London
8 /10 Very good
Reviewed: Thursday, September 25, 2025
Overall service was good. The car was in excellent condition. The queuing time was a bit long; while other companies' cars arrived to pick up customers, we waited 20 minutes for their car.
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Honey Meg
London
10 /10 Excellent
Reviewed: Thursday, September 25, 2025
Very satisfied
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Annabelle Robeson
London
10 /10 Excellent
Reviewed: Thursday, September 25, 2025
Satisfied. It was a wonderful experience. We rented a child seat, which seemed unnecessary! The car broke down in the middle, as the battery was dead. The repair service arrived quickly. Thumbs up!
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Alston Cecillia
London
10 /10 Excellent
Reviewed: Thursday, September 25, 2025
The staff were extremely patient and responsible!
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Deborah Joshua
London
10 /10 Excellent
Reviewed: Thursday, September 25, 2025
The overall service is very standardized, no need to worry about any issues, everything is well-managed and systematic.
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Sabina Michael
London
10 /10 Excellent
Reviewed: Thursday, September 25, 2025
The service was excellent and very efficient. The process was completed quickly. Due to narrow roads, there was a scrape on the wheel rim, but Hertz did not charge any repair fees. There is a free shuttle bus for pick-up and drop-off.
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Mag Helin(a)
London
8 /10 Very good
Reviewed: Thursday, September 25, 2025
Satisfied
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Abigail Harrod
London
10 /10 Excellent
Reviewed: Thursday, September 25, 2025
Quick pickup and fast return.
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Julie Maltz
London
6 /10 Average
Reviewed: Thursday, September 25, 2025
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Catherine Connor
London
6 /10 Average
Reviewed: Thursday, September 25, 2025
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Leif
London
10 /10 Excellent
Reviewed: Thursday, September 25, 2025
No queue, and the airport shuttle bus is very convenient.
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Kent Stephens
London
10 /10 Excellent
Reviewed: Thursday, September 25, 2025
Picking up and returning the car was very convenient.
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Taylor Cook(e)
London
8 /10 Very good
Reviewed: Thursday, September 25, 2025
Overall, it was quite good. However, I received a charge of £55.73 the day after returning the car without any explanation or email.
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Joan Hardy
London
10 /10 Excellent
Reviewed: Thursday, September 25, 2025
Very good, picking up and returning the car was very convenient.
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Wallis O'Casey
London
10 /10 Excellent
Reviewed: Thursday, September 25, 2025
The overall service was excellent and very satisfying.
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