The service was average. When customers encounter problems, the resolution speed by the relevant departments is very slow.

The staff at the airport rental store were very polite, and because it was early in the morning, there was no queue.

Okay

The service was good, but the location is a bit far. Even with the airport shuttle, it's still a distance.

I rented a car for two weeks this time. It was my first time renting a car in the UK. Hertz was quite reliable. I originally wanted to rent a Juke, but since there were no cars available, they upgraded me to a Mercedes directly. Returning the car was super fast. I was supposed to return it on the morning of October 12th, but I was worried the return process would be complicated, so I returned it on the evening of the 11th instead. The return process was incredibly fast. Not sure if it was because I bought full insurance. I asked if there would be any additional penalties or fees, and they said no, all done. I hope there won't be any extra charges later. Overall, I'm quite satisfied.