HEATHROW AIRPORT CAR RENTAL REVIEWS

Very good.

Excellent service, I will choose them again next time.

Very satisfied

The overall service was quite satisfactory. The car pickup process was relatively simple, but it required two non-UnionPay credit cards for the deposit. Returning the car was also very convenient. If there was no accident and the tank was full, just return it as is. Staff will check the fuel level and inspect the car body. That’s it for the return!

Very good.

The contract stated to pick up and return the car with a full tank, but after driving for a bit, I realized it only had 3/4 of a tank. I couldn't be bothered to go back and argue, but it does raise trust concerns.

Great experience, the car pickup and inspection process was very simple.

Returning the car at Stansted Airport was problematic due to the use of flashlights for damage inspection. They charged me £100 for an allegedly invisible damage that likely existed when I picked up the car. This kind of hidden damage could potentially deceive many people. Be extra cautious during car pick-up.

Too many upsells and hidden charges.

Very satisfied, the vehicle inspection during return was fair without nitpicking.

Very satisfied

It's pretty good, but I rented a Ford 9-seater and was given a Renault 9-seater instead.

The AVIS staff at London Heathrow Airport were very friendly, courteous, and highly professional.

Very satisfied.

It's a long story.

No need to queue for pickup, great service attitude, and quick return process.

It's alright. Most of the staff are of Indian descent, polite, and easy to communicate with.

Great experience, the rental process was smooth.

Very good.

The car rental company operates quite professionally. At the airport, you need to ask the staff for directions as the location of the shuttle bus may have changed. I experienced a parking lot scratch, which was my fault. According to the policy, I needed to report it to the police, but without a dispute, the police wouldn't intervene. Calling both the emergency number and the rental company proved ineffective. The Avis locations near Oxford shown on Google Maps were all closed. Fortunately, the QEEQ platform offers 24/7 support. They advised me to use the online reporting platform to file the information and confirmed that police intervention was unnecessary. When returning the car, the Avis staff inspected it quickly, and £500 was directly charged to my credit card without requiring my signature. Thankfully, I had purchased supplementary insurance back in my home country. After providing photos and relevant information, QEEQ promptly processed the claim. This was my first time encountering an accident during a multi-country self-drive trip, but thanks to the supplementary insurance and QEEQ's reliable service, the situation was manageable. Much appreciated.