CAR RENTAL REVIEWS ON U-SAVE AT HEATHROW AIRPORT, LHR

Very good.

Waited pretty long and my tire had a slow leak. No one was rude or anything so I enjoyed the employees for sure.

Seems pretty good. Might use it again.

They tried to upsell insurance services. There’s a strict mileage limit, but fortunately the staff was lenient during the car exchange and didn’t charge extra fees.

There is a free shuttle bus from the airport, and the staff was very friendly. Very satisfied.

Great service.

Very satisfied.

The location is a bit far from the airport and they don't provide shuttle service. The worst part is that there was no spare tire in the car, and after a flat tire, the staff at the rental company had a terrible attitude and kept passing the buck, offering no solution. In the end, I had to contact AA company myself and pay for roadside assistance.

The process was completed very quickly.

I went to the car rental office after 1 hour of the appointment time. They let me wait almost an hour due to the car is just washing. They also don't have the model I booked (Mercedes-Benz Vito, 9 seats, automatic), so they offer the Renault traffic L2 minibus (9 seats, automatic and large space for the luggage)

they didn't accept Taiwan driving licence, but didn't mentioned during booking after changed driver to complete booking, they requested to us to perchase new insurance

didn't mention Taiwan driving licence not accepted

Overall, it was pretty good. They will recommend insurance, but will not insist if you refuse. The deposit of £1500 takes 7 days to be refunded. The actual rental car was a Peugeot, and the interior space was quite large.

The service quality is satisfactory.

Overall experience was average. If you choose a large vehicle, carefully consider this store. I clearly rented a car with unlimited mileage, but the staff at the store kept trying to sell me insurance. When I told him I had already purchased insurance, he used another tactic, saying I could only drive 100 kilometers per day unless I bought their store insurance, which would then include unlimited mileage. In the end, under his intense sales pressure, I purchased the insurance.

Very satisfied

Very enthusiastic service, extremely satisfied.