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Reviewed: Fri, Aug 30, 2019
About Hertz: 10.0 /10
The staff in the UK were very polite, and the return process was quick as well.
About QEEQ: 10.0 /10

Relevant Reviews on Hertz HEATHROW APT

Nora Keats

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Reviewed: Mon, Jun 24, 2024
About Hertz: 2.0 /10
Never choose this company. Originally booked a car for £1005, but they claimed there were no cars available and switched to a model that cost £1083. Upon returning the car, they unjustly charged an additional £517. They also charged £224 for a small scratch that was already there (I had noted it but didn't take a photo). I've never encountered such a company in all my years renting cars abroad... It's like robbery.
About QEEQ: 10.0 /10

Aurora Rhodes

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Reviewed: Wed, Aug 1, 2018
About Hertz: 6.0 /10
The staff at the airport rental store were very polite, and because it was early in the morning, there was no queue.

Norma Gibbon

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Reviewed: Sun, Jul 15, 2018
About Hertz: 6.0 /10
1. The attitude towards orders via Zuzuche is indifferent; 2. Child booster seat was estimated at 30 pounds by Zuzuche, but the actual charge was 70 pounds. Zuzuche can't confirm the price of additional items, but you can book a seat for 30 pounds through the Hertz website.

Dave Will

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Reviewed: Fri, Oct 6, 2017
About Hertz: 10.0 /10
Great, good service.

Georgia Stuart

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Reviewed: Fri, Oct 16, 2015
About Hertz: 8.0 /10
Hertz is located a bit far, but there's a shuttle bus which helps. I came from Terminal 5, the queue was short in the morning, and I got the car quickly. The service was alright, but they recommended too many things. You need to say No to everything, especially when they emphasize that fuel prices are cheaper than the market. If you ask whether you can get a refund for any leftover fuel, they say no. I almost got fooled. It's hard to return the car with an empty tank precisely. Also, after getting the car, carefully check its condition. I found a few scratches that weren't noted in the inspection report, so you need to inform them yourself.

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