BIRMINGHAM CAR RENTAL REVIEWS

Very satisfied

The car rental process was easy, and although the car was carefully inspected upon return, no issues were found. The deposit was refunded within 2 days. A great rental experience!

Very satisfied

The front desk service is average, there's no restroom available for customers, and the vehicle pickup and drop-off process is inefficient.

Europcar had long lines both times, and the process was very slow. Some customers ahead were dissatisfied and interrupted the staff to make jokes. When the staff got upset, they walked away and stopped serving. The upselling was quite persistent; they kept trying to sell an EQC upgrade, and when declined, they pushed insurance instead. After refusing both, their attitude turned sour. Previously, they charged a deposit of 250, but this time they demanded 700, which might be related to rejecting the upsell.

Bad

Quick pick up and drop off. Staff ewere very efficient and friendly. Would highly recommend.

Easy to use and quick response to online customer service query

Alamo was excellent. All the staff were happy, motivated and professional. Wonderful service.

Budget debited my payment card for nearly 400 euro which still hasn’t been returned to my account.

Simple process and smooth communication! The car is extremely new, a 2024 model, and very clean. Returning the car was very easy!

Satisfied

Few people, no queues, and it's close to the airport. There's a dedicated driver for pickup and drop-off, but you need to call them. The insurance fees are extremely expensive, significantly higher than typical rental companies, even exceeding the car rental cost. Suitable for experienced drivers who don't need insurance.

Wonderful Hire co, very experienced

Easy Navigation and online service 5*

Very satisfied! There was an issue with illegal parking, but the staff helped make a quick phone call to resolve it immediately. They were very friendly, and both picking up and dropping off the car were easy to find. It was a great experience overall.

As I'm familiar with this type/model of car, it was what I expected. Initially though I was given an alterative car as the one I was suppose to have, had just been in an accident, but Enterprise sorted the replacement I should have had in reasonable time. Any issues I did have Enterprise were very quick & helpful to resolve. Generally enterprise & their staff were good & I'd be happy to use them again.

Generally quite well.

The car had some minor issues at pickup, which were recorded beforehand. The fuel tank was not full at pickup, which feels a bit deceptive. The car is an A180 AMG, and the driving experience is good.

The overall service was very professional with no unnecessary upselling.

Highly satisfied

Excellent

Excellent

Very satisfied