GATWICK AIRPORT CAR RENTAL REVIEWS

The rental company provided a replacement car, which was even better than expected.

Good service.

Very good. The car pickup process was quick, and the return procedures were convenient.

Good service attitude, no sales pitches, and convenient return process.

The extra insurance was super expensive. It was more than the rental price, which seems ridiculous.

The service was decent, but the car model did not match the description. The process was fairly quick, but the booked car was unavailable, possibly because we arrived too early. The deposit was excessively high, £1505. Purchasing their insurance might lower the deposit amount.

When picking up the car, they kept trying to get us to upgrade and pushed extra insurance repeatedly, which we declined. They asked how many drivers we had, and I inquired if two drivers were possible. They said yes but didn’t mention the additional driver would cost over 190 pounds. We thought it was free! While promoting other services, they emphasized the charges, but they didn’t clarify this one. We only realized once back home that we were charged for it! Additionally, at pickup, they only told us the car's location and let us go find it ourselves without inspecting the car together. We discovered the car had visible scratches, so we took photos and videos ourselves and reported it to them afterward. During drop-off, their inspection was very thorough, and they pointed out the damage. Luckily, we showed them our photos and videos, and they conceded it wasn’t our fault. Glad we had been cautious about documenting it!

Satisfied

Booked whilst standing in the Alamo premises que, due to an issue with another car hire company ,But the company policy meant I was made to wait 2 hours before being allowed to pick up the car. Even though it was ready to be picked up immediately.

Satisfied

Avis are high quality established car rental company and staff very helpful.

Qeeq was the best price, have always used rentalcars.com but have now switched.

The rental location is not inside the airport, requiring you to walk to Bus Stop 12 (which is actually the farthest stop) for the shuttle to pick you up, so make sure to leave enough time. Since the car model wasn't one we were familiar with, driving it was quite inconvenient initially. To make things worse, shortly after starting, a tire pressure warning alert appeared. We called customer service, and they told us to find a repair shop ourselves. While in Birmingham, we thought of getting it checked at one of their local offices, but they said the car wasn't rented from their branch and refused to help. There were also one or two occasions when the oil warning light came on, which indicates the vehicle likely needs maintenance. Who would be responsible if issues occurred during travel due to such vehicle conditions? Next time we'll avoid cheap options and go for major car rental companies instead.

The overall experience was excellent. QEEQ's customer service is very knowledgeable, and I've rented cars through QEEQ many times before. Extremely satisfied.

They provided a free upgrade, and the car was in excellent condition, almost like a new car. The entire process was quick, and both pick-up and drop-off were very convenient.

Highly satisfied

Very satisfied

Called them, and within five minutes they arrived to pick me up. The process of picking up and returning the car was very quick, and the staff were very friendly.

An excellent experience.

I purchased the Super Peace of Mind insurance from Zuzuche. When picking up the car, I showed the order and the printed insurance certificate (which included English terms) to the rental company staff, but the employee insisted on pushing their insurance, using various excuses to delay the process. The pickup process took an hour and a half. In the past, my car rental experience abroad typically took only around 20 minutes. Initially, I booked an Audi A3, but the rental company staff claimed they didn't have this model. They suggested that if I purchased their expensive insurance, I could get a free upgrade to a Mercedes C. After I declined, they informed me that the equivalent car would be a Honda. Early in the morning, it was still dark when we got to the parking lot, and we found the car was actually a Hyundai Bayon. The rental price for this model at the company was about 70% of the Audi A3 price. Since our itinerary was already set, we reluctantly accepted the vehicle. This bait-and-switch behavior is truly reprehensible. The return location provided by Zuzuche was incorrect. At the North Terminal, there was no staff present to accept the car. We had to take the airport train to the South Terminal counter to hand over the keys. Out of concern for potential disputes afterward, we requested the staff to inspect the car, but they were unwilling to go. Thankfully, there were no issues later. EUROPCAR is extremely poor in terms of integrity and service. Be cautious to avoid issues when renting from them.

We arrived a bit later than the scheduled pickup time, yet there were no cars available. After completing the paperwork, we had to wait over ten minutes for the car to return.