DRIVALIA CAR RENTAL REVIEWS IN UNITED KINGDOM

The older male staff members were fairly standard, not very enthusiastic but still polite. The vehicle inspection was thorough.

Very satisfied, smooth communication, upgraded the car model, the vehicle was in good condition, and pre-existing damages were marked and sent via email.

I waited in line for 2 hours. This was my most frustrating car rental experience, completely tricked by the London Devila car rental company. I underestimated the speed of the London Underground and the airport express, and even worse, the efficiency of the rental company. There were only 2-3 people ahead of me, but by the time it was my turn, over 2 hours had passed. A man dressed in a suit and tie, looking different from the other staff, attended to me. He told me my reservation had expired, as bookings were only held for 1 hour. I had to make a new rental at a rate of £140, and he said I had no other choice because the original booking was non-refundable and there were no other rental companies nearby. They said they only had expensive automatic cars available. As I had no evidence to prove I arrived within the 1-hour window, I couldn't reinstate my original booking. Left with no choice, I negotiated and rented a car for 2 days at £82. While discussing the issue with the platform, the woman behind me said she had also arrived late and had booked an automatic car online, but she wasn't good at driving manual cars. After completing my paperwork, I saw she had already picked up her car. This indicates that there were indeed other automatic cars available. This rental experience made the reservation meaningless—not only did I not get the car I booked, but I was forced to rent on-site at double the price, feeling like I was being taken advantage of in a bad situation.

Very satisfied

Easy to locate and convenient transportation. Overall, the service was average. They kept pushing local British insurance, which was extremely expensive. When I presented my comprehensive domestic car insurance, their attitude immediately changed.

Very satisfied. Just be sure to check if there are any warning indicators on the vehicle's dashboard during the rental period, and address them before returning the car; otherwise, there might be additional charges later. This was not mentioned during pickup.

The car rental staff asked me to pay a deposit of £1950 with my credit card instead of using a pre-authorization when I picked up the car. After returning the car, I emailed them to request a refund of the deposit, but they claimed that the £1950 payment was just a pre-authorization. When I emailed again, asking them to check their bank payment records, they stopped replying. This is a scam car rental company.

Car was as booked and checking person was very helpful, freindly and efficient

The car rental service was very smooth for more than a month without any issues. The car was in good condition, and the navigation system was also good.

Very disappointed to pay €120 waiver as I only had a visa debit card.

Very satisfied

The self-drive trip in Scotland was not as easy as expected, mainly because I'm not used to left-hand driving. However, the car performed very well overall.

The pickup address was not clearly stated, and there is a mileage limit.

Although I wasn’t a fan of the manufacturing quality of the MG I had, I was grateful for the upgrade to automatic and the friendliness of Mark at the desk when I picked up and dropped off the car

The iOS app is good. It could be improved by being able to save favourite companies so you don’t have to manually select them every time a search is done. The website is not as good as it used to be. Annoying you can’t list cars by order of price.

Didn't have a credit card so the cost increased considerably. No reason why a debit card could not be acceptable. Not surprised when you have a greedy bank involved.

I originally rented a Honda, but when I arrived, they said there were no cars available. They offered me a replacement at double the price and refused a refund.

There is mandatory insurance upselling. The company's staff said the rental fee is low, so insurance must be upsold.

This was second time I used this agent. Counter staff explained about the car situation. Although the car condition is not perfect good, counter explained to me that it functions well. The problem is only about the appearance. They marked all at the paper which didn't cause me any trouble when I returned the car.

it was great and will refer others

The reserved car was not provided, and I was forced to pay an additional 605 pounds to get another vehicle. In total, I paid nearly 9000 yuan.

Excellent