MANCHESTER AIRPORT CAR RENTAL REVIEWS

The car pickup and return process was very smooth and simple, making the trip very enjoyable and satisfying.

The booking was scheduled for car collection at 1:30 PM (with full insurance included). However, they insisted on me purchasing their insurance. When I refused, they claimed there were no cars available at 1:30 PM and made me wait until 2:00 PM. In the end, the car was still in the parking lot, and their service attitude was poor.

Very satisfied, smooth communication, upgraded the car model, the vehicle was in good condition, and pre-existing damages were marked and sent via email.

Satisfied

No hard selling, good service attitude, and the car was in great condition.

Satisfied

The car pickup was smooth, the vehicle was new and equipped with CarPlay. It had a high chassis but a compact size, making it suitable for small roads in the UK. The price was reasonable. We purchased QEEQ insurance, but they still promoted the rental company's insurance. During signing, they pre-selected it without asking, and when we requested to remove it, they claimed to have done so but actually didn't. Upon returning the car, we noticed the insurance fee was deducted. After contacting the staff present that day, they admitted the mistake and canceled it.

Very good

Everything was great except for the staff at the rental office promoting insurance.

Fast pick-up and drop-off process.

Good

Apart from waiting for more than half an hour, everything was fine. Overall satisfied, fair price, insurance was not expensive, upgraded to a BMW 3 Series for an additional £8 per day, which was acceptable.

Staff very helpful explaining the breakdown of the cost and not pushing to buy additional insurance. Gave a discounted rate to upgrade from Peugeot 5008 to Volvo XC60. No regret for the upgrade.

Simple to use and seamless booking.

The staff member had a strong accent and seemed to be new to the job, as they were not very familiar with the procedures. However, their attitude was quite friendly, so I decided to overlook it. Be aware of the company's additional charges: 1. They only provide electric vehicles, and if you want to switch to a petrol car, it costs over £30 per day extra. 2. The deposit is £1,800, but after paying an extra £72, it was reduced to £1,000. 3. The rental platform showed no mileage limits, but at the store, I was informed there is a 100-mile limit per day, and exceeding it incurs extra charges. Additionally, this was my first time driving an electric car, and I only found out at the store that they only offer electric vehicles. I wasn’t familiar with charging procedures. The company provided only a grounding cable for slow charging, and the staff told me that charging stations were easy to find. However, in reality, slow-charging stations require double-ended cables and I couldn’t find any compatible stations for the grounding cable. Eventually, I had to look for fast-charging stations, which are significantly fewer compared to slow-charging points.

The staff performed routine upselling for vehicle upgrades and fuel services, which I politely declined without any issues. The normal procedures were handled efficiently, with a 10-minute wait in line and paperwork completed in 5 minutes. The car was fairly new, with only 7,000 miles on it, and its condition was good. The vehicle had adequate power and was equipped with adaptive cruise control, which made driving much easier.

Didn't have a credit card so the cost increased considerably. No reason why a debit card could not be acceptable. Not surprised when you have a greedy bank involved.

I originally rented a Honda, but when I arrived, they said there were no cars available. They offered me a replacement at double the price and refused a refund.

This was second time I used this agent. Counter staff explained about the car situation. Although the car condition is not perfect good, counter explained to me that it functions well. The problem is only about the appearance. They marked all at the paper which didn't cause me any trouble when I returned the car.

it was great and will refer others

The car was as expected but the counter staff were not. They tried to push me into extra insurance. Which I didn't need and indicated I could not get the car unless I agreed to the insurance. After I contacted customer service it was resolved. Not what you need after a 12 hour flight and need to make an appointment.

Worked fine.

The car had some lights that came on intermittently on the dashboard which staff said were due to a sensor. I would recommend this get fixed, there were no issues with the running of the car.

Good