SOUTHAMPTON CAR RENTAL REVIEWS

Waiting time on collection was too long and meant standing in the cold. Office closed on drop off so no idea about deposit or fuel situation.

Very satisfied.

Extremely satisfied

Good car, great price point

Great variety of offerings

Excellent car rental company, fast process and great service.

Aside of having to pay for parking at drop off, they have spuriously attempted to charge me for damage (which I dispute is there). Awful.

Good

friendliest and most helpful staff of any rental I have used

I scheduled a car pickup for 8 a.m., and the service staff was very punctual.

The pick-up point was at the far end of the car park which would have been a fag had I had more luggage. The staff were cheerful and friendly and Tony did his job very well.

No problems, although I think the extras on insurance should have been clearer at the time of booking.

For the first rental, we initially chose an Audi A4 estate, but were informed it was unavailable and only a Kia was left. They persuaded us to pay an extra £350 for an upgrade. The second rental experience was even worse. Despite already purchasing full insurance, they added an extra charge of £88 for insurance. When we arrived to return the car at the agreed time, the store was already closed. We didn't receive a detailed bill upon return, and after returning to our country, we found an additional charge of over £200 without any explanation. Our complaint remains unresolved to this day.

Great team at collection and drop off

All worked as expected

Excellent service from the staff at enterprise

Easy to use

The counter staff at pickup were very helpful. The delay in completing paperwork etc was due to an internet outage for the whole south-east due to Storm Ashley. No staff to receive car at Gatwick North terminal, but just parked and left key in the box.

Very straightforward and helpful friendly staff.

Easy and as everything as expected. very helpful advice on what insurances to take and which not to upon pick up.

Quite good

The overall process is quite fast and efficient, with excellent service attitude.

Easy pick up and drop off. Wonderful car quality. Everything was super easy!!!

There is no Alamo sign, only an Enterprise sign, so I spent some time trying to find where to go to get the car. Georgina at the pick-up desk was great; pleasant and thorough. Easy return process once I knew where the office was.

The staff's attitude was okay. I chose an MG ZS SUV, but the staff tried to upsell me to a Hyundai Tucson for an extra £10 per day. I thought £10 wasn't much, so I agreed. The deposit was £200, totaling £240. I used my Monzo card and rented the car for four days. I chose to return the car before 6 PM. The return parking spot was the same as the pickup location. When I returned the car, there were no staff around, so I took photos, placed the key in the designated drop box, and recorded a video. I also kept the rental contract. I had read bad reviews about this rental company, so I made sure to keep evidence. It turned out to be necessary. The rental company charged an additional £200 from my card. I emailed them, and they said I returned the car a day late. I sent them my photos and contract to prove I returned it on time, and they admitted it was a mistake in their system. They refunded the money. It was quite funny. Without the photos, the deposit and extra charge might have been lost. Always remember to take photos as evidence. The customer service of the rental company was responsive, which deserves some praise.

The gentleman that we talked to at the Alamo counter was friendly and very helpful. He answered questions and did his best to get things taken care of as quickly as possible while still being very thorough.

Booking was quick and easy, as I've come to expect from QEEQ!