Upon arrival, the rental company 'essence' was nowhere to be found—it turned out to be HDY Everyday. After searching for quite a while, the instructions on QEEQ were unclear. Getting in and out of the terminal required passing through security checks. The promised pre-authorization was changed to an actual payment, and the rental contract was in Turkish, leaving me with no choice but to sign it. Getting the car involved going to a large parking lot across the street at another rental company, which was not easy. The car itself was in very good condition.
Overall, I'm quite satisfied. The car was in great condition, but it came with an empty tank, which was a hassle as I had to find a gas station right after picking it up. Plus, when returning the car, it's hard to use up all the fuel, so renters tend to lose out a bit. It would be better if they provided the car with a full tank and required it to be returned full.
I arrived at nearly 11 PM, and the staff at the store immediately and accurately called my name. She was very patient in communicating with me, even though my English is not very good. She explained everything patiently without rushing, and clearly described the pickup location.
The car rental company was excellent and straightforward to deal with. The car provided was very new and equipped with CarPlay and Android Auto. However, it required waiting for the company's shuttle service.
The staff was friendly, attentive, and approachable. The vehicle was great and easy to drive. Deposit was paid, hopefully it will be returned on time if there are no violations.
Pickup and drop-off were smooth. They promoted insurance but didn’t pressure me to buy it. The car provided had some scratches but was in excellent condition. However, the deposit hasn’t been refunded even after 9 days!
Had a very pleasant self-drive experience. The car was in great condition, the staff communicated well in English, and both pickup and drop-off were smooth.
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