ENTERPRISE CAR RENTAL REVIEWS IN TURKEY

Very satisfied. Despite the language barrier, they patiently explained everything.

Excellent service

Very efficient

It's okay.

Efficient and fast.

Overall satisfied, thanks for the service.

Well-prepared and quick car pickup process.

The pickup location is right across the parking lot from the airport. Pickup was very quick, without any extra insurance sales, and the car was in good condition. Reserved a Fiat Cross, but got a Fiat Tipo instead. The trunk could fit two 26-inch and one 28-inch suitcases.

Communication was straightforward and simple.

Very good.

The service was very professional.

Everything went smoothly, great experience.

They provided me with their real-time contact information, and whenever I had questions, they patiently and thoroughly answered them. The entire process went smoothly, making it a great experience. The pickup and drop-off reminders were very helpful.

I was dissatisfied with the customer service provided by Zuzuche. I lost my driver's license while flying to Istanbul and tried to pick up the car an hour earlier than the scheduled time. The rental company noticed I didn't have the original license and refused to let me take the car. I contacted customer service, and they explained that both they and the rental company couldn't allow pickup without the original document, which I understand. However, my reservation should have been canceled for me since the pickup time hadn't yet arrived. Zuzuche only cares about collecting money and doesn't handle customer issues properly, which left me extremely frustrated. This is just a reminder for those who plan to use this platform to rent cars in the future. Think twice!

Very good.

Satisfied

Very satisfied

There was no staff at the airport counter, and the provided phone number was not answered. We had to ask a taxi driver to take us to the pickup location, which cost us 150 lira. Additionally, the vehicle did not match the model we ordered.

Satisfied.

Mr: Hussin in counter he is very nice man