ISTANBUL CAR RENTAL REVIEWS

The car rental company is located near the airport. The quality of the tires on the car I rented was poor, and during my trip, one of the tires burst on the road. Luckily, it happened near a gas station, which had a nearby car repair shop. The shop owner drove over to replace the damaged tire and showed me cracks on other tires as well. This scared me, and I ended up driving slowly for the rest of the trip. The tire replacement cost 1500 lira. The rental company initially agreed to reimburse me when I returned the car but then said they would refund it to my credit card. Later, they claimed the amount was deducted from the toll fees. After requesting the toll fee breakdown, I found that the 1500 lira wasn't deducted. The company then said that driving with a burst tire had damaged the rim, so they wouldn't reimburse the 1500 lira. In summary, the company refused to pay back the money.

Great

It was an excellent car rental experience. The car rental company showed a SEAT model, but upon picking it up, I realized it was actually a Peugeot 5008. The car was easy to drive, a diesel vehicle with great power and uphill ability. It had spacious interior space, with the trunk able to hold four large suitcases and even some small backpacks. The vehicle was very new, and it performed wonderfully during the 2800+ kilometers of our road trip. The staff at the rental company were also very attentive. Overall, I’m extremely grateful and very happy with this car rental experience.

Excellent

All the documents were in the local language, which made signing feel uncertain.

Pretty good, everything went smoothly, and I didn't receive any fines.

The service was very professional.

The service was quite good, and they can also speak English.

Europcar is very helpful. I changed my drop off location from the initial goreme location to the airport. Also, even at the airport, I dropped the car at the parking lot just outside departure gates and kept the key at the Car pick up area of Europcar in the departure. They were accomodative, friendly and went extra mile in fulfilling a smooth drop off. Very nice guys

Overall satisfied

The pick-up process was quite fast, but the car provided wasn't a Mercedes Vito—it was a Fiat, which was bigger. When returning the car, they claimed it was dirty and wanted to charge over 4000 lira for cleaning. Luckily, we had spare time and cleaned it ourselves in 5 minutes, saving over 800 RMB.

The car was missing a trunk cover when returned, but it was already missing when rented.

Satisfied

Terrible location and poor service! The staff at the store refused to let me use their phone to call the police. I had to pay extra charges for mileage when extending my rental. The extra rental days did not include additional mileage, which also required extra fees! A horrible car rental company! Total scam!

Very satisfied

The staff were efficient in handing over the car and provided very attentive service.

Quite satisfied, the staff's attitude was good and they seemed reliable.

Pick-up and drop-off were very convenient, and the process was quick. However, the car's condition was quite average. I got a C3 with a very soft chassis, making the ride bumpy, especially at high speeds. It felt unsafe, as if the wheels might fall off at any moment.

Overall, quite satisfied. Hopefully, the deposit will be refunded soon. Other car rental companies don't require a deposit.

Purchased comprehensive insurance for peace of mind, but at pickup the staff mentioned that in case of an accident, they wouldn't handle it directly. Instead, I would have to pay upfront and request reimbursement from Zuzuche, and there's also a deductible. Their explanation was not reassuring at all. Contacted Zuzuche customer service, and they also mentioned the deductible. Totally confused about the whole situation, but fortunately, the trip went smoothly without any incident.