SAN FRANCISCO CAR RENTAL REVIEWS

As it was my first time renting a car from Dollar, I didn't understand their densely packed paperwork with so many words. When renting, I repeatedly asked about the additional charges. They told me that these fees were included in the insurance I paid for and assured me there would be no extra costs. They also said the amounts listed on the document were estimates. Apart from the airport return fuel charge, which I accepted as part of the service I chose, all other fees felt like hidden charges. They weren't clearly explained and were proactively recommended, then subtly added to the bill using English to force the upsell. When returning the car, I had some time to search online and found out that the fees included insurance types I didn't need, like PAI/PEC (personal effects insurance) and PERM (roadside assistance), as well as Concession Fee Recovery, among others. I confronted the customer service staff who handled my order, but they refused to acknowledge it. When I mentioned I wanted to file a complaint, they said, 'Go ahead.' I even suggested reviewing surveillance footage, and their response was, 'Feel free.' The service experience was extremely poor, and I ended up spending several hundred RMB more than expected! This has also shaken my trust in Zuzuche. I hope Zuzuche headquarters can address this matter, considering the significant customer base they bring to partnering companies. Thank you!

It's fine.

See comments on pickup and drop-off experiences.

Very satisfied, smooth car rental and return process.

Everything was convenient, but the inability to extend the rental caused significant trouble. With prepaid orders from Zuzuche, the rental company does not allow extensions, and the car must be returned on time, which caused me quite a bit of inconvenience.

Great!

Very good

Very satisfied. Just one request: no additional services needed.

The overall service was excellent, very efficient, and easy to communicate.

The car was in good condition, handed over with a full tank, easy pickup and return, and the service attitude was excellent.

Excellent service

This is a large company with a wide selection of vehicles. The service is excellent, and the car pickup process is quick. The vehicles are in good condition, clean, and odor-free. I will choose this company again in the future.

They do try to upsell, so just watch out for any additional fees. Usually, there will just be an extra $200 pre-authorization charge at the counter.

Satisfied

Very good.

The process was relatively smooth, but they promoted insurance. Without prior knowledge, it can be misleading.

Everything went smoothly, but the wait in line to pick up the car was too long.

Very satisfied.

Satisfied

The staff were very nice.