UNITED STATES CAR RENTAL REVIEWS

Very good

Very satisfied

Hertz did a great job with providing me a great vehicle. The Jeep Compass TrailHawk is great vehicle that I would consider buying

It was okay, nothing special but not bad either.

It was okay overall, but there were no other cars available when I wanted to change.

Extremely satisfied

Pretty good overall – no hard sell on insurance and the car they gave us was fairly new.

The car was in great condition.

The recommended add-ons were a bit misleading. On the plus side, there were plenty of cars to choose from and both pick-up and return were really convenient.

I originally booked a Mazda 3, but when I got to the airport they didn’t have that model available. Anyone who rents often probably knows that’s pretty standard. They first switched me to a similar-level Chevy SUV, but when I got to the garage that car was still being washed, so they upgraded me again to a VW Atlas SE – a model we don’t get back home. I was planning to drive a light, nimble Japanese car and ended up in a mid-to-full size SUV instead.

Very satisfied

Overall pretty good experience.

Pick-up took maybe 10 minutes, super efficient, no pointless chatter. Drop-off was just as smooth!

Huge thanks to Karin at Hertz for all the help—really appreciate everything he did for me.

Awesome—super convenient and totally straightforward.

It was fine.

We arrived on the shuttle from the cruise terminal to the airport, so there was a bit of a wait when a whole busload showed up at once. But when it was finally my turn, the check-in was almost unbelievably smooth. I walked into the lot focused on finding the “Hyundai” I’d booked and couldn’t see it anywhere. Then I hit the button on the key, and boom—the Mustang convertible right next to me lit up to say hello!

Service attitude was pretty average, nothing special.

Everything went really smoothly with the rental, super efficient and not crowded at all.

Service was great and pickup went really smoothly.