UNITED STATES CAR RENTAL REVIEWS

First vehicle smelled that someone had smoke on it. Requested a change and got it no questions asked. Excellent service. I even got an upgrade guess for the problem.

See comments on pickup and drop-off experiences.

Overall pretty good, but they still tried to upsell insurance. Rented for 3 days to visit Yellowstone and decided to pay $10 per day for full coverage due to potential uncertainties. Got a free vehicle upgrade. Tip: When renting a car in Salt Lake City, just choose the cheapest option because the rental location usually doesn't have that specific model. They will upgrade you when you pick up the car, so don't waste money on a higher tier. The car was easy to drive and fuel-efficient.

Very bad.

A brand-new car with only three thousand miles, hybrid car that's fuel-efficient, spacious, and comfortable to drive.

Satisfied

Very good, will choose this company again next time.

Fast service and easy to locate the store.

The car was in good condition, handed over with a full tank, easy pickup and return, and the service attitude was excellent.

Good service attitude, no hidden charges or sales pitches, easy car pickup process.

There are over 20 counters, but fewer than 10 were open. The efficiency could be improved. Despite fewer than 10 counters being open, I still had to wait about 40 minutes.

Very satisfied. All issues were resolved promptly.

The counter arbitrarily added two extra insurance items and claimed it was standard charges, which felt somewhat deceptive.

Foreign staff may incorrectly assign insurance to you. If you have already purchased insurance in your home country, make sure to communicate clearly with them about this. When renting cars abroad, although full coverage may have been purchased domestically, language barriers and information gaps might lead to additional insurance being upsold, resulting in poor customer experiences. It's recommended that renters directly purchase insurance at international rental offices as needed to avoid duplicate expenses and unnecessary trouble. I rented a Toyota Sienna but was given a regular business vehicle instead.

Satisfied

Very satisfied

Very satisfied

Even though I purchased the domestic additional full coverage insurance, the staff still forced me to buy insurance, including fees like airport parking.

Terrible experience. They demanded to check my daily itinerary and insisted that the return flight must be on the same day as car drop-off. What's their problem? My plans are none of their business. After returning the car, I can go wherever I want and do whatever I please. The staff lady had a sour face like I owed her money. Awful service and absurd company policies!

Easy to locate, not crowded on the day, quick pickup process.