THRIFTY CAR RENTAL REVIEWS IN UNITED STATES

Good.

First vehicle smelled that someone had smoke on it. Requested a change and got it no questions asked. Excellent service. I even got an upgrade guess for the problem.

Satisfied

Very satisfied, the front desk staff were patient, explained the rental terms in detail, and provided us with an almost brand-new 7-seater Traverse, making our family road trip perfect.

Very convenient and fast, I will rent again next time I come.

Very good

Fair and average.

The original car had a motor oil fault indicator, and they upgraded us directly to a Toyota RAV4.

I rented twice, and it's best to return the car at a whole-hour time (e.g., if you pick up the car at 9:48, it’s better to select 9:30 for return). Otherwise, you won’t be able to extend the rental on the website, and the system will show an error. If you're chasing something urgent like volcanic eruptions, extensions are very common. Returning the car and then renting again from Hilo can be exhausting. Overall, the process is quite convenient, and I didn't encounter any major issues. The price for this small sedan is unbeatable in Hawaii. However, there are some differences in the models—my first rental, a Forte, was much better than the second one, a Versa (the Versa didn’t even have proper CarPlay). The cars are assigned by the staff, so I’m not sure if it's possible to request a specific model or offer a small tip. There's no need for a large four-wheel drive vehicle unless you're heading to the observatory. If you are, you could consider carpooling with some kind-hearted people—there are plenty of kind-hearted people around.

No issues at all.

Overall satisfied, very cost-effective.

Arrived at the rental office around noon and completed the paperwork, but there were no cars in the parking lot. I was 10th in line and waited for over an hour, eventually getting a downgraded compact car. The staff said they would compensate with a full tank of gas. Considering California's high gas prices, it seemed fair enough, so I just took the car without making a fuss.

Promoted extra insurance!

It's okay.

The service is acceptable.

Be cautious about Indian staff who try to upsell insurance and change vehicle models.

Very satisfied

Easy to locate, not crowded on the day, quick pickup process.

Fairly smooth process

The staff recommended a toll package for $15 a day, but Chicago doesn't have many toll highways. I didn't buy it and just set the GPS to avoid toll roads. I drove for three days and visited most of the popular attractions without encountering any toll fees. Near O'Hare Airport, highways are often congested. If you didn’t purchase the full tank package, it’s better to fill up the tank elsewhere before getting on the highway; otherwise, you'll face half-hour traffic jams entering or exiting the highway. Plan your time accordingly.