LOS ANGELES CAR RENTAL REVIEWS

Few people, smooth car pickup. Suggested adding extra insurance, clearly informed that it wasn't necessary. Everything else was fine.

No one explained clearly about the additional charges. They just made you sign directly, adding extra fees. The experience was poor.

Compared to others, this company is the most cost-effective with full insurance included. No hard selling, plenty of counters at LAX, and fast service.

Mandatory insurance purchase.

Very satisfied

Efficient and well-organized

The service was excellent this time. I forgot to leave the lock in the car while on my way to the airport. When I realized it, I handed it to the driver who took me to the airport. He said he could deliver it to the company for me. I really appreciated this great service.

They ran out of Jeeps, so they offered a Toyota RAV4 instead, which was an upgrade in class. I was informed of the additional fee for the 7 days.

I booked a Ford Edge, but they gave me a smaller Chevrolet Equinox instead. When I argued with the front desk, they said they didn’t have any Ford Edges available. If no Ford Edge was available, why not offer me an upgrade? Why downgrade me? For years, I've rented cars at Los Angeles Airport in the U.S., and at other rental companies, I could choose any car I liked from a parking area filled with medium and large SUVs. I could pick any one and drive off. At AVIS, however, they assign you a specific car, and in this case, they even downgraded me. This is truly unacceptable!

They claimed there was a smoke smell in the car during return and wanted to charge me 400. They also promoted various insurance options at pickup. Do not book the cheapest option, go for the second tier instead.

Satisfactory

I was charged an extra 68.5 USD for being an hour late in returning the car. This company is really dishonest; I've never encountered anything like this before.

The counter service was very efficient. Just a quick check of the order and submission of a credit card, and the process was completed quickly. They gave a simple introduction to the insurance without being pushy.

Arrived in the morning, no need to queue.

Dollar's service is excellent.

Promoted insurance upgrades and ETC services

Overall, it's great. The highlight is that you can choose your own car. All the cars of the same type have their trunks open and keys inside the car—just pick one and drive off.

The queue was extremely long, waited for two hours, which was a huge waste of time. Can't the rental company open more counters?

Excellent, the car was quite new.

Poor vehicle condition; the car couldn't start during the trip, and they only provided jump-starting service. I had to take the risk of driving over 100 kilometers to exchange the car. The company showed no apology or compensation for the inconvenience and loss caused to the customer.