LOS ANGELES CAR RENTAL REVIEWS

Very satisfied

Since the Sienna was unavailable, they upgraded us to a Honda Odyssey.

Very satisfied

Very bad.

Satisfied

Overall service was fine, but the staff was not clear about my rental agreement with Zuzuche, resulting in a duplicate insurance charge without informing me.

Very satisfied.

Scam to make people spend money.

1. Upon arrival, the procedure was handled by an Indian staff member. I had booked a Ford Focus because I needed the CarPlay feature for navigation due to the fast driving culture in the U.S. However, I was informed that the Ford Focus did not have CarPlay, and upgrading to a Malibu for 2 days would cost $43.8 (as shown in the attached bill). Later, I found out online that the Ford Focus indeed supports CarPlay. Is this deceitful practice? 2. On the same day, I picked up the car 2 hours earlier than scheduled and confirmed with the on-site staff that there would be no additional fee. I also returned the car early. However, after returning the car, $128.98 was charged to my credit card (as shown in the attached image). Upon calling the rental platform, I was informed that the charge included 3 days of car upgrade fees for CarPlay and 1 extra day of rental cost due to early pickup. In fact, the on-site staff had confirmed that there would be no extra cost for early pickup. Furthermore, the upgrade fee shown on the final bill was $60, which doesn't match the $43.8 upgrade fee given by the car rental company. Despite prior confirmation of no additional charges, there was still a $63 extra fee added after returning the car. Even after negotiating with the rental platform, these discrepancies remain. Does this mean the rental platform and the car rental company can arbitrarily impose charges? How can consumers' rights and trust in the rental platform be safeguarded? 3. Over the years, I have rented cars through this platform dozens of times, covering destinations in Europe, the U.S., Canada, New Zealand, and others. On several occasions, I have experienced inflexible service, inefficiencies, and even errors in car pickup locations, such as being stranded at an airport until 2 a.m. due to incorrect information, causing significant delays in my itinerary. 4. After a minor scratch on the vehicle, I received intimidating emails threatening various charges. However, when I contacted the car rental company directly, they verified the insurance coverage and confirmed there was no problem. As a major platform for overseas car rentals, this service must improve to avoid destroying its own reputation. For travelers proficient in English, I recommend directly contacting companies like Dollar, Thrifty, or Avis to avoid unnecessary intermediaries, potential overcharges, and disputes.

Very good. We upgraded the car for $30 per day to fit three pieces of luggage over 29 inches, and it was very comfortable to drive.

Very satisfied.

Due to language barriers, I ended up being sold two additional items and incurred extra costs.

Overall very satisfied.

Be cautious about Indian staff who try to upsell insurance and change vehicle models.

There are over 20 counters, but fewer than 10 were open. The efficiency could be improved. Despite fewer than 10 counters being open, I still had to wait about 40 minutes.

Very satisfied. All issues were resolved promptly.

The counter arbitrarily added two extra insurance items and claimed it was standard charges, which felt somewhat deceptive.

The car was great! Pickup and drop-off were convenient. However, the staff charged an extra fee, which slightly affected the overall experience.

1. The vehicle was in poor condition and broke down the next day, forcing me to spend several hours replacing it; 2. I explicitly stated during the rental process that I would not pay for any extra fees, yet the company secretly added a roadside assistance fee (my fault for not carefully reviewing the contract); 3. When returning the car, I had refueled it fully, but they falsely claimed I hadn’t and deducted $170. Fortunately, the platform stepped in and helped me secure a refund. So, make sure to take photos and keep the fuel receipt when returning the car.

Very satisfied.