CAR RENTAL REVIEWS ON AVIS AT LOS ANGELES AIRPORT, LAX

Easy to communicate.

No one explained clearly about the additional charges. They just made you sign directly, adding extra fees. The experience was poor.

The overall service was average, and the condition of the cars was not very good. Initially, they didn't provide a vehicle from the same group, and I had to switch cars twice. The condition of the cars remained unsatisfactory.

Great service, easy car pickup.

Excellent!

Efficient and well-organized

The overall service is quite good, and there was no hard selling of insurance.

The front desk staff was quite nice.

Very satisfied.

Satisfied

I booked a Ford Edge, but they gave me a smaller Chevrolet Equinox instead. When I argued with the front desk, they said they didn’t have any Ford Edges available. If no Ford Edge was available, why not offer me an upgrade? Why downgrade me? For years, I've rented cars at Los Angeles Airport in the U.S., and at other rental companies, I could choose any car I liked from a parking area filled with medium and large SUVs. I could pick any one and drive off. At AVIS, however, they assign you a specific car, and in this case, they even downgraded me. This is truly unacceptable!

Satisfactory

Satisfied

The service was excellent. I originally booked a Corolla, but when I picked up the car, it turned out to be a huge Toyota 4Runner. I even thought I had taken the wrong car. Overall, it was a great pick-up and drop-off experience.

Very satisfied, all issues were promptly resolved.

Very satisfied.

The queue was extremely long, waited for two hours, which was a huge waste of time. Can't the rental company open more counters?

During this trip, I rented from AVIS twice. The first time, I got scammed. The second time, I made sure to go through all the terms and conditions carefully to avoid being tricked. Now, AVIS requires you to sign and confirm via a tablet, which means you don't get a physical rental agreement and can't confirm specific charges. I picked up the car at Los Angeles Airport and clearly informed the staff that I had already purchased all the necessary insurance and services. However, the AVIS staff still added services like roadside assistance. When they charged my credit card on-site, it was $250, and I asked what the fee was for. The staff replied that it was just a security deposit. After returning the car, AVIS directly charged $125, which I later confirmed through the rental platform was for roadside assistance and insurance services. I feel all charges should be processed on-site during the rental process, which allows you to negotiate with the staff. Deducting the fee after returning the car feels like a hidden trap because the service is already completed and you have no way to negotiate a refund with AVIS at that point.

Convenient and satisfactory

Poor vehicle condition; the car couldn't start during the trip, and they only provided jump-starting service. I had to take the risk of driving over 100 kilometers to exchange the car. The company showed no apology or compensation for the inconvenience and loss caused to the customer.