AVIS CAR RENTAL REVIEWS

The counter staff at the pickup location had a poor attitude. Upgraded to a larger Grand Cherokee at the store, the car was in great condition with plenty of space. Returning the car was smooth and hassle-free.

A brand-new car with only three thousand miles, hybrid car that's fuel-efficient, spacious, and comfortable to drive.

Very satisfied.

Satisfied

Pretty good overall. We picked up the car inside the airport and asked about the insurance. They suggested buying the rental company's insurance, but we told them we had already purchased it through the platform, so they didn't push further.

Very satisfied, the vehicle inspection during return was fair without nitpicking.

Very good, will choose this company again next time.

So far, I am satisfied. However, as the process is not yet fully completed (the hold amount has not been settled, and there may still be issues to resolve), I cannot give a complete evaluation at this time. Thank you for your understanding!

The car was in good condition, handed over with a full tank, easy pickup and return, and the service attitude was excellent.

Very satisfied.

Very satisfied.

Good service attitude, no hidden charges or sales pitches, easy car pickup process.

There are over 20 counters, but fewer than 10 were open. The efficiency could be improved. Despite fewer than 10 counters being open, I still had to wait about 40 minutes.

The process was handled inside the airport, and picking up and returning the car was very convenient as it was done in the airport parking lot. The gentleman assisting with the paperwork was friendly, professional, and efficient, completing the process in just a few minutes. The car was almost brand new and in excellent condition. Overall, it was a very satisfying car rental experience.

Foreign staff may incorrectly assign insurance to you. If you have already purchased insurance in your home country, make sure to communicate clearly with them about this. When renting cars abroad, although full coverage may have been purchased domestically, language barriers and information gaps might lead to additional insurance being upsold, resulting in poor customer experiences. It's recommended that renters directly purchase insurance at international rental offices as needed to avoid duplicate expenses and unnecessary trouble. I rented a Toyota Sienna but was given a regular business vehicle instead.

Pickup and drop-off were very quick.

The overall process is exceptionally smooth.

Very convenient!

Very clear explanations, and the car was in good condition. I asked and confirmed that full insurance was already purchased through QEEQ, so it was all good.

Great service.