Extremely satisfied! Due to heavy snowfall, we couldn't pick up the car in the city center on time. The rental agency in the city center flexibly arranged for us to pick up the car at the airport. Although there was no car available at the airport, they still made an effort to find a solution for us.
Picking up the car was convenient without long waiting times. The process was simple with no additional charges. After signing the agreement and getting the car keys, I could pick up the car myself. Returning the car didn't involve lengthy inspections, and the vehicle was in very good condition.
Very good. The store location for pick-up was somewhat inaccurate—it was pointing to the back of the building, but it should have been set to the gas station nearby. Please consider correcting this.
The company is quite professional, provides electronic contracts, and processes settlements quickly after renting. The actual car received was one tier higher than the reserved model, without extra charges.
I rented a Volvo XC60, but they gave me a basic Mazda hatchback instead! Since I had already checked online beforehand, the Avis front desk did not explain anything and directly handed me the keys. It was only when I got to the parking lot that I saw the car. XC60 and Mazda hatchback are considered the same class of vehicle??? XC60's equivalent class should be Audi Q5 or BMW X5/X3, right?
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View more >Since I had already checked online beforehand, the Avis front desk did not explain anything and directly handed me the keys. It was only when I got to the parking lot that I saw the car. XC60 and Mazda hatchback are considered the same class of vehicle???
XC60's equivalent class should be Audi Q5 or BMW X5/X3, right?
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