CAR RENTAL REVIEWS ON AVIS AT GARDERMOEN AIRPORT, OSL

There were only two staff members at the pickup counter, and they were handling one order at a time, so I had to wait for a bit before they assisted me.

Very satisfied

Excellent !

good Service of the counter staff. they was offer to me other Vehicle .

Very good.

Pick up was fine. A little tuition about the car would have been helpful as unless you drive particular models there are variations which can baffle. Our main issue though was directions back to the drop off point. Sat nav didn’t take us to the right place. Directions generally in Norway seem to be less than perfect though.

The Avis counter staff were WONDERFUL. The car had a dent in it that was unnoticed by their review, so I have to sort that out because they think I didn't (but I didn't), and the vehicle needed replacement of some fluid during the trip that I shouldn't have had to deal with. So I don't think their maintenance/vehicle care team is strong. But they credited me at the counter for the cost of the fluid I had to purchase, so that was good.

Overall service was satisfactory, the usage instructions were explained very clearly.

So far, I am satisfied. However, as the process is not yet fully completed (the hold amount has not been settled, and there may still be issues to resolve), I cannot give a complete evaluation at this time. Thank you for your understanding!

The staff is professional and efficient.

The company is quite professional, provides electronic contracts, and processes settlements quickly after renting. The actual car received was one tier higher than the reserved model, without extra charges.

Very good, no upselling, efficient service, finished in five minutes! Returning the car was also simple, and all the staff were friendly throughout the process.

Excellent service, no upselling, efficient handling, all completed in five minutes! Returning the car was also very easy, and the staff were friendly throughout.

Before renting, I checked the condition of the car and took a 360-degree video, noticing there was already a dent on the vehicle. After returning the car, the rental company emailed us claiming that we caused damage to the car. Even after providing the video, they questioned why we took the video at 8:30 when we had completed the rental process at 8:00. Can't we take a break after completing the rental process and then take the car? The company's management is chaotic—they fail to properly document pre-existing issues with their cars. Even though we provided evidence, they didn't check whether we left the parking lot during that half-hour. Instead, they seem to be waiting for us to prove we weren't responsible. If we can’t prove it, are they expecting us to pay for damage we didn’t cause?

I did ask AVIS about Deposit Amount, because it was important for me. I was hardly find any contact and waste a lot of time to this. All contacts, except of facebook, generate answers by robots, such as "you question is very important for us". The operator at facebook answer was "sorry, your question is out of my competence". On another side, manager on pick-up was competence and gentle enough.

Thank your for service.

I am very satisfied with the service.

The staff at the store were very friendly and professional.

The car was in great condition, but it took nearly an hour to pick it up, probably due to the peak season.

The car is in good condition.

Easy car pickup, multiple counters, and short queues.