BERGEN AIRPORT CAR RENTAL REVIEWS

Excellent

Very satisfied, excellent service

Very satisfied

The accident handling is efficient, but the number of locations is limited. After the accident vehicle is towed away, people can only be transported to a nearby town for temporary accommodation, and cannot return to the reserved location. Additionally, to pick up the car, customers must return to the airport to find a model that meets their requirements.

On June 7th, when we went to pick up the car in Bergen, we had already paid for the entire rental before our trip. However, when we arrived at the rental office, they claimed we hadn't paid. Being abroad, it was inconvenient and expensive to contact Zuzuche, leading to over two hours of delay. We ended up paying the rental fee again. This mistake by Zuzuche caused significant disruption to our team. After our trip, when we requested a refund for the overcharged rental fee, we had to provide various documents and only received the refund a month later. In the future, we won't use intermediary platforms like Zuzuche for overseas rentals. Many rental companies are available at the destination, and renting directly will avoid such issues.

When we arrived in Bergen to pick up the car on June 7th, we had already paid for the entire rental cost beforehand. Upon arriving at the rental office, they claimed we hadn't paid. Being abroad, it was very inconvenient to contact the rental company, not to mention the expensive phone charges. This delay cost us over two hours, and we had to pay extra for the rental. Such a mistake by the rental company caused significant issues for our team. After our trip, we requested a refund for the extra charges, but they required numerous documents. It took a month to finally get our refund. In the future, we won't use such intermediary platforms for international rentals. There are plenty of rental companies at the destination, and renting directly won’t have any issues.

Relatively easy and convenient.

Everything went smoothly. Found the store, gave them my name, completed a few formalities, and got the keys.

The service was quite good. Avis and Budget share the same counter, and the queue was shorter compared to Sixt and Hertz. There were no extra upsells for additional insurance. I booked a Toyota Yaris but received a Toyota RAV4 plug-in hybrid with all-wheel drive. An Autopass was included, which worked for highways and ferries in Norway. At the end, highway fees were deducted from the card. When returning the car, gasoline cars need a full tank, and electric cars require at least 70% charge. Our RAV4 hybrid had no charge when we picked it up, so we just drove it as a gasoline car.

Excellent car rental experience. The car I received matched the reservation, pickup was quick, and there was no upselling. Great! The Volvo 90 SUV has a large trunk, easily fitting four 28-inch suitcases.

I booked my car on Zuzuche with a payment of 811 NOK at the store. With the current exchange rate of 1:0.68, my rental cost should be 552 RMB. I added an extra driver at 4 EUR per day, which at an exchange rate of 1:8 should add 32 RMB. My total rental cost should be 584 RMB. However, my credit card was charged 758.52 RMB! Where did the extra 174.52 RMB come from? Please have Zuzuche customer service intervene and ask Hertz to provide a detailed cost breakdown.

Helpful at reception, explain the car hire pick up and later drop off process. Next time will probably get a EV instead of PHEV.

Okie to navigate around. Not very straightforward.

I suspect intentional claims for scratches. They immediately located the scratched area, which was a very small spot on the tire that was initially hard to notice.

Very satisfied.

Very satisfied.

Very attentive and extremely friendly.

Booked a Toyota sedan, got upgraded to an SUV, the car was in excellent condition, and the rental and return process was convenient and quick.

Overall satisfactory

Overall service was good, waiting for reimbursement of parking fees, tolls, or fines.

Very satisfied