SPAIN CAR RENTAL REVIEWS

Very satisfied

Excellent!

Overall, it's pretty good, but the price was quite expensive during the Holy Week.

1200 euros were frozen, not sure if it has been refunded.

It took more than two hours to queue for the car. Such a long wait was an absolutely painful experience after a long flight. This is the first time in all these years of renting cars that I've encountered something so time-consuming.

This car rental experience had both surprises and minor inconveniences. Initially, a Volkswagen T-Roc was booked, but we ended up with a brand-new Nissan Qashqai, which was in excellent condition, had a clean interior, and offered a smooth driving experience. However, the Qashqai’s trunk space is indeed limited, making it less suitable for journeys with lots of luggage. The rental company staff were enthusiastic and courteous; the pickup and drop-off process was seamless and efficient, with clear communication throughout. However, the cross-border fee of over 180 euros was unexpectedly high. At pickup, we were recommended to purchase a traffic violation insurance for around 68 euros—though slightly surprising, we accepted it for extra peace of mind. The trip is completed without receiving any violation notices so far, and we hope everything remains smooth. Overall, the experience was average, suitable for travelers who aren't picky about car models and value convenient service.

The staff at the airport rental location were extremely rude and kept adding extra charges. They claimed we were late picking up the car, but refused our request to review surveillance footage of the queue time. They even threatened that we wouldn't get the car unless we paid the additional fees. They ignored us completely, took all the documents, and gave an ultimatum: 'Pay these extra charges now to get the car, or leave right now.' They also refused to communicate with the customer service team via phone. On top of that, they gave us a car with a tire pressure as low as 1.3.

Excellent!

Pretty good, they didn’t try to upsell insurance. However, they didn’t check the car during the return process. Even though I clearly refueled the tank before returning, they still charged me over $10 for fuel. The amount wasn’t much, so I didn’t pursue it further. Still, it would be better if they conducted a clear inspection during the car return.

Hiper have a great facility, friendly and efficient staff. Car was old and worn (scratches, dents, very basic interior)

Helpful customer service, clear and simple booking process

The car rental company was overall acceptable. However, when returning the car, the staff specifically checked the underside of the car by hand and claimed there was a scratch, charging 70 euros for it. That area is typically not inspected during pickup, so it was hard to explain the reason. It felt like an unavoidable situation. Fortunately, I applied for insurance reimbursement, and QEEQ assisted promptly in handling it.

I received a different model from the one I booked, and the staff were unkind and paid 68 euros without any prior explanation. I thought I didn't have to pay for another insurance because I had axa comprehensive insurance beforehand, but I found out later when I saw the receipt why I paid for it. Can qeeq solve this or clearly let me know why?

It's okay, but the wait time for picking up the car was too long.

The company is good, but remember to bring a credit card with your name on it.

Excellent!

Due to the inconvenience of parking in Barcelona, I returned the car early at a different location. There was a 40 EUR fee. The car pickup was convenient, with no additional requirements, and the car was new.

Good service, no upselling, everything done according to rules.

The overall service is quite good. They introduce additional insurance but do not force you to buy it; it’s entirely up to your choice. The car provided was not the one reserved, but its condition was good and the trunk space was spacious enough.

Satisfied

The pickup and return process was very smooth, the service attitude was excellent, and there was no mileage limit.