EUROPCAR CAR RENTAL REVIEWS IN SPAIN

The car rental company is very easy to find. It's located at the T1 entrance. In the morning, you can return the car in the parking lot and directly proceed to the airport service area to complete the necessary formalities.

Very satisfied!

The car I booked was unavailable, so I was forced to upgrade, and it's been a week and I still haven't received the invoice.

This car rental experience had both surprises and minor inconveniences. Initially, a Volkswagen T-Roc was booked, but we ended up with a brand-new Nissan Qashqai, which was in excellent condition, had a clean interior, and offered a smooth driving experience. However, the Qashqai’s trunk space is indeed limited, making it less suitable for journeys with lots of luggage. The rental company staff were enthusiastic and courteous; the pickup and drop-off process was seamless and efficient, with clear communication throughout. However, the cross-border fee of over 180 euros was unexpectedly high. At pickup, we were recommended to purchase a traffic violation insurance for around 68 euros—though slightly surprising, we accepted it for extra peace of mind. The trip is completed without receiving any violation notices so far, and we hope everything remains smooth. Overall, the experience was average, suitable for travelers who aren't picky about car models and value convenient service.

Excellent!

Very satisfied.

Very satisfied.

Very satisfied.

Overall pretty good. They suggested upgrading the car model and additional insurance, but didn't push further after refusal.

It was a great car rental experience, very satisfactory.

The car rental company was overall acceptable. However, when returning the car, the staff specifically checked the underside of the car by hand and claimed there was a scratch, charging 70 euros for it. That area is typically not inspected during pickup, so it was hard to explain the reason. It felt like an unavoidable situation. Fortunately, I applied for insurance reimbursement, and QEEQ assisted promptly in handling it.

Very good, comprehensive insurance at a low price.

Very good, this company offers the cheapest full insurance in Madrid on QEEQ.

Excellent!

Overall satisfied.

The service was excellent. We couldn't find the floor to return the car, so the staff took us to the fourth floor and drove the car to the return point. Although there was a language barrier, they were very nice, and communication was smooth. The service was thorough and considerate. Highly recommended, every step was flawless.

The app marked the wrong store location, completely unacceptable!

Excellent!

The counter staff were very enthusiastic, but they kept persuading me to upgrade my car. In the end, I fell for it. I originally booked an Audi Q3, which was more than enough for the two of us. However, the staff told me there were no Q3s available and that there was only one option in the same category, but it was extremely unattractive. I ultimately decided to upgrade and ended up paying double the price for a different car. It feels like a tactic to make you spend more by upgrading your car.

They provided brand-new cars, less than six months old.