MADRID CAR RENTAL REVIEWS

Satisfied

Very satisfied!

Overall satisfied, depends on luck. Most staff are very nice, but the first lady I encountered had a bad attitude.

Acceptable

Very satisfied

It's okay.

Very satisfied.

When I first picked up the car, the vehicle provided didn't match my reservation. Although this was understandable, it indirectly led to issues later. I was given a seven-seater vehicle instead of the five-seater with a large trunk I had originally booked. The staff suggested that I could fold down the rear seats to create more trunk space, which I accepted. However, problems arose during the return process. I feel this may have been due to individual actions by their staff, and I am simply stating the facts. When I returned the car on time, the staff member immediately took the keys and began inspecting the vehicle. Upon opening the trunk, they realized I had folded down the rear seats to use as trunk space. The staff tried to unfold the right rear seat for inspection but handled it too forcefully and ended up damaging it.

Satisfied

The pickup and drop-off process took a long time, the location was hard to find, and the shuttle bus to the airport ran infrequently, nearly causing me to miss my flight!

The pick-up process was smooth, but I almost got scammed during the return. Here's a reminder for everyone: 1. During pick-up, you need to get a number and queue up, so it's best to go early. This place shares the same location as Avis; they asked if I wanted to purchase insurance, but I declined since I had already bought it, and they didn't try to upsell further. To get the car, you need to walk to the P3 parking lot. The staff kindly pointed me in the right direction, but I still couldn't figure it out and wandered around for a bit. Eventually, I asked a parking lot employee who directed me to the correct place. Picking up the car was relatively smooth; it wasn't the model I reserved, but I didn't mind as long as I had a car. It was a new vehicle with less than 1,000 km driven. The staff confirmed it was full of fuel, and when I started it, the fuel gauge was full, showing 520 km. 2. Returning the car was where the issue arose. When I picked it up, I took photos and videos of the entire car, including the dashboard. At return, the fuel gauge was full, showing 570 km. However, the first staff member did more than just check this; they accessed the car's smart display and claimed I had driven an additional 60 km after refilling, meaning the tank wasn't full. They said I either needed to go to a nearby station to refuel or pay €35.15 for the missing fuel. This was unacceptable to me. How could 60 km cost that much in fuel? And this process seemed unreasonable—why only use the dashboard to confirm the fuel level at pick-up but then rely on the smart display during return? I immediately called QEEQ customer service to explain the issue, staying on the line for about 20 minutes. QEEQ's team told me to hand the phone to their staff to clarify. The initial employee was busy with other customers, so a second staff member took the call. He seemed unaware of the problem, so I briefly explained and showed him the dashboard photos I took at pickup. After checking the car again, he stated, "I think there's no issue with the fuel; you're good to return it." He inspected the car for damages, found none, accepted the return, signed off, and refunded my deposit immediately! What a surreal experience. Thankfully, I stuck to my position from the start. Everyone, take note: Make sure to take photos of the fuel gauge, and if there's a smart display, ask staff upfront which measure is considered definitive.

It was a great car rental experience, very satisfactory.

Very satisfied.

Very good

Average

Very satisfied.

Very good, comprehensive insurance at a low price.

Very good, this company offers the cheapest full insurance in Madrid on QEEQ.

Terrible! They set traps secretly. Be sure to check the scratched areas on the chassis carefully to avoid falling into their trap!

They provided brand-new cars, less than six months old.