MADRID CAR RENTAL REVIEWS

Extremely satisfied, 10 stars!

Very satisfied

1200 euros were frozen, not sure if it has been refunded.

Very satisfied, high efficiency, attentive service, and good vehicle condition.

This car rental experience had both surprises and minor inconveniences. Initially, a Volkswagen T-Roc was booked, but we ended up with a brand-new Nissan Qashqai, which was in excellent condition, had a clean interior, and offered a smooth driving experience. However, the Qashqai’s trunk space is indeed limited, making it less suitable for journeys with lots of luggage. The rental company staff were enthusiastic and courteous; the pickup and drop-off process was seamless and efficient, with clear communication throughout. However, the cross-border fee of over 180 euros was unexpectedly high. At pickup, we were recommended to purchase a traffic violation insurance for around 68 euros—though slightly surprising, we accepted it for extra peace of mind. The trip is completed without receiving any violation notices so far, and we hope everything remains smooth. Overall, the experience was average, suitable for travelers who aren't picky about car models and value convenient service.

Excellent!

Very satisfied.

Overall good. They also recommended the full insurance from the rental company. They switched us to a DR car, which was in good condition but a bit large, making it quite challenging to navigate the underground parking in Madrid!

Very satisfied

The car rental service was excellent.

Exceeded expectations with professional and friendly service, and a very clean and well-prepared vehicle. Make sure to provide your flight number, as the store will arrange to pick you up.

The vehicle experienced a breakdown, but it was promptly replaced. Additionally, the customer service from Zuzuche was very helpful, ensuring the issue was resolved smoothly. Overall, it's quite satisfactory.

They told me Jeep Renegade would be my car and even misled me by saying the police would fine me if they saw luggage inside the car.

The service was very satisfactory, the staff was very friendly, and the pick-up and drop-off process was extremely convenient, located at the ground parking lot of Terminal 1 at the airport, less than 100 meters from the airport exit. Large companies provide excellent service and a quick, easy experience.

Very satisfied, no upselling, no unnecessary chatter, and excellent service attitude.

Excellent!

The service was quite good.

Very satisfied

When I arrived at the store, I was informed that I needed two credit cards under my name. Since I only brought one, I was forced to pay an additional 20 euros in rental fees.

Good.