CAR RENTAL REVIEWS ON BUDGET AT MADRID–BARAJAS AIRPORT, MAD

The staff completed the damage assessment on the spot. The bill was not very clear, but consulting through QEEQ basically met my expectations.

El coche muy bueno Mejor de lo que esperaba

Es fácil de buscar

Car good, staff at Madrid airport budget offices are so rude if you are a black customer, in general, they were racist,

The car rental office is just across the road from the terminal. Picking up and returning the car was very convenient and fast. Getting a nearly new Mercedes-Benz van with under 10,000 kilometers was an amazing surprise.

No hard sell on insurance, and the staff had a great attitude.

No waiting in line, quick and efficient process.

Saw other customers complaining loudly at the rental company.

Reliable and trustworthy as they are a big company.

An international company with no unnecessary tricks; simply check the required documents and take the car.

Overall, it was a good experience.

The store was easy to locate. They tried to upsell a lot of extras like roadside assistance, but these could be declined. Vehicle maintenance was poor—after driving less than 200 kilometers, the AD Blue warning light came on in the diesel car.

There weren't many people renting cars, so I got my car quickly. However, the rental company tried to sell me insurance even though I had already bought full coverage online. They wouldn't stop talking until I called the QEEQ platform, where the customer service handled it for me before I could sign the rental contract and receive the car.

The service was satisfactory, and I felt reassured after purchasing full insurance.

My bag was stolen while handling the rental procedures at the airport location. There were no cameras.

No upselling, but the car given was too small. I booked a Renault but got a Kia hybrid, not sure what model. With 5 people and 5 suitcases, it couldn't fit anything else. Considered getting a bigger car, but the price doubled, so I decided against it. Spain really requires small cars; navigating old town streets and even regular parking lots is a test of driving skills and judgment. Another issue was that the trunk couldn't lock, not sure why. Remember to send the address when picking up the car; just head to the car rental parking lot. There was a traffic ticket and toll fee from Portugal; not sure how much of the deposit will be refunded.