Budget - Madrid-barajas Airport T1/t4 Information, Car Rental Instructions & Policies

Car was great, they gave us a bigger car, small SUV. Paid more in tolls in Portugal as they count small SUV's as class 2, which means 3 times class 1, regular sedan! Also there was an additional airport charge.

The picture on the website did not reflect the car. I was expecting an Audi A3 saloon but instead Audi A3 compact. I would have preferred to have used the car I was expecting.

Very helpful staff at Budget in Madrid terminal 4.

was downgraded from Audi A3 to a Peugeot 2008 i complained that i had paid extra for the Audi they claimed that it was comparable not to me.

As per the booking I was expecting and Audi A3 but they offered me VW Golf, little disappointed, but overall decent experience.

Car good, staff at Madrid airport budget offices are so rude if you are a black customer, in general, they were racist,

El coche muy bueno Mejor de lo que esperaba

fue exacto al contratado en la pagina, solo tuve que dejar 75 euros por deposito de combustible

Aunque el tipo de vehículo es referencial, si es una SUV, no deben cambiarla por un automóvil.

El dependiente trató de venderme servicios que no necesitaba según mi opinión engañosamente

There was no one to guide us to the car in Madrid, possibly because we arrived late.

Renting a car is quite convenient.

Avis and Budget at Madrid Airport share the same office. There's no difference between them.

Very dissatisfied. I booked a BMW 3 Series, but they insisted on giving me a Japanese car. If I didn't want it, there was no other option. In the end, I had to settle for a BMW 5 Series at over 200 euros a day. Initially, they said it would be an extra 60 euros a day, but at checkout, it became an additional 120 euros a day. They said the 60 euros was a booking fee. So why mention 60 euros at all? There was only one staff member, and a long queue behind me, all urging me to hurry. I had no choice but to accept it! I ended up spending nearly 150 euros more per day!

The check-in process was quite slow. Maybe that's just the typical work pace in Spain.

It was extremely slow. There were only two people ahead of us, but it took about an hour and a half from the start of the queue to getting our car keys.

1. The rental process is clear and well-organized. The return process is simple and fast. 2. The rental and return locations are very obvious and clear. 3. Deducted one star because the waiting time on the English helpline was long, and the customer service later hung up the phone. (Partly could be our bad phone signal)

The return service was acceptable, but the pick-up in Madrid was problematic as we arrived at 12:30 AM and no one was working. The next day, they gave us a hard time and refused to accept a Chinese credit card for the deposit, wasting hours of our time. It was a terrible experience with very rude staff.

My bag was stolen while handling the rental procedures at the airport location. There were no cameras.

The staff turned cold as soon as they saw I was Chinese, and didn't want to say a word.

A small scratch on the bumper costs over 300 euros!

Very convenient pickup and drop-off, no additional charges.

The car was in very good condition despite high mileage. It drove smoothly, indicating good maintenance. The front desk and return staff were very professional, dedicated, and had great attitudes. They patiently explained and introduced the services to me.

I repeatedly emphasized needing an automatic transmission, but they still gave me a manual.

Both renting and returning the car went smoothly. There was no push to buy insurance. We had a minor scratch when returning the car, but the staff didn't charge us for it, which was a relief.

Zuzuche is honestly a huge scam. I do not recommend anyone using it. The rental company scammed me for over 300 euros. When I reported it to Zuzuche, all I got was customer service shirking responsibility. After this review, I am uninstalling this scam app for good. It is truly a rip-off, and the customer service is utterly useless, constantly shifting blame. I spent thousands of RMB to learn this lesson, so everyone, please do not rent cars from this platform. Remember, do not, do not, do not! Use foreign apps directly; this platform is unreliable. Unreliable, unreliable! Important things must be repeated thrice! Wealthy folks who don't mind wasting money can ignore this real review, but I cannot, as I have to watch my budget. Hands down~

Added insurance without noticing initially, trusted the chubby female clerk too much. Originally rented an Audi but got a lower grade car.

There weren't many people renting cars, so I got my car quickly. However, the rental company tried to sell me insurance even though I had already bought full coverage online. They wouldn't stop talking until I called the QEEQ platform, where the customer service handled it for me before I could sign the rental contract and receive the car.

No upselling, but the car given was too small. I booked a Renault but got a Kia hybrid, not sure what model. With 5 people and 5 suitcases, it couldn't fit anything else. Considered getting a bigger car, but the price doubled, so I decided against it. Spain really requires small cars; navigating old town streets and even regular parking lots is a test of driving skills and judgment. Another issue was that the trunk couldn't lock, not sure why. Remember to send the address when picking up the car; just head to the car rental parking lot. There was a traffic ticket and toll fee from Portugal; not sure how much of the deposit will be refunded.

We rented a car for three days, but after driving it for just one day, the car broke down on the highway due to a malfunctioning cylinder. We had to wait by the roadside for almost an hour before the rental company arranged a taxi to take us back to the hotel. On the third day, we were told to go to the nearest location that had the necessary replacement vehicle, which was a 50-minute drive away. The rental company arranged a taxi to take us to the Avis branch. After waiting for half an hour, the staff at the branch informed us that our reservation had been canceled the previous day. There was no car available for replacement and we would have to place a new order if we needed a vehicle. They claimed they had no idea why we were sent there and didn’t know who arranged the taxi for us. Essentially, nobody knew anything and nothing could be verified. The service attitude from the rental company depended on the representative; initially, one staff member told me that since our contract was with the branch, we needed to resolve any issues directly with them. But I had paid all the rental fees to the 'rent a car' app! Later, another representative called, claiming to be a customer service specialist, and said they would help coordinate a solution. As of now, aside from the full payment already made for the first car, we also paid entirely out-of-pocket for the second car. The rental period was from July 14th to 17th. To this day, I haven't received any response regarding the issue. Staff at car rental companies in Spain generally don’t speak English, and the 'rent a car' customer service doesn't speak Spanish. If I ever rent a car in Spain again, I would directly book with a major rental company to avoid unnecessary complications and to ensure faster resolution of any issues (since third-party services seem to be of no help).

Coche en muy buen estado

An international company with no unnecessary tricks; simply check the required documents and take the car.

No hard sell on insurance, and the staff had a great attitude.

The store was easy to locate. They tried to upsell a lot of extras like roadside assistance, but these could be declined. Vehicle maintenance was poor—after driving less than 200 kilometers, the AD Blue warning light came on in the diesel car.

The service was satisfactory, and I felt reassured after purchasing full insurance.