After taking a number at the car rental agency and waiting in line, they tried to upsell insurance but stopped when I told them I had already purchased it. This Kia is a hybrid and drives very well. The fuel consumption is around 5 liters per 100 kilometers. A good rental company.
The attitude was average, but the efficiency was good. The process of picking up and exchanging the car was quick. However, the car initially assigned to me couldn't be found, so they provided another one, which was covered in scratches.
This company requires an additional deposit for fuel, which will be refunded if the car is returned with a full tank. There's a QR code for check-in at the entrance; it’s recommended to upload your identification information while waiting to speed up the pick-up process.
There was a fuel deposit of 134 euros. After refueling the car and returning it, the staff said everything was fine and there were no issues, but the deposit was never refunded.
After entering the store, I scanned the code to get a number. The process was fairly quick. Took some time to find the car, but later a staff member helped locate it.
The airport shuttle had a long queue on the day of pickup, but the shuttle driver provided a number and the counter would call the numbers in advance, so it was fairly quick.
About QEEQ:10.0/10
Car Rental Companies AT Madrid–Barajas Airport, MAD
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