MADRID–BARAJAS AIRPORT CAR RENTAL REVIEWS

The experience was terrible. I waited for four hours, and when I asked about the situation, they were very impatient. They even switched my car, and it had less than half a tank of fuel.

The car rental company is very easy to find. It's located at the T1 entrance. In the morning, you can return the car in the parking lot and directly proceed to the airport service area to complete the necessary formalities.

Acceptable

Very satisfied

It's okay.

Very satisfied.

Very satisfied.

The overall process was efficient, but they have strict requirements for rental documents. For a seven-seater car, you need two physical bank cards under your name. Both cards must be physical and under your name.

The pickup and drop-off process took a long time, the location was hard to find, and the shuttle bus to the airport ran infrequently, nearly causing me to miss my flight!

It was a great car rental experience, very satisfactory.

Very satisfied.

Average

Very good, comprehensive insurance at a low price.

Very good, this company offers the cheapest full insurance in Madrid on QEEQ.

Overall satisfied.

It's always an excellent experience.

It's okay.

Terrible! They set traps secretly. Be sure to check the scratched areas on the chassis carefully to avoid falling into their trap!

The counter staff were very enthusiastic, but they kept persuading me to upgrade my car. In the end, I fell for it. I originally booked an Audi Q3, which was more than enough for the two of us. However, the staff told me there were no Q3s available and that there was only one option in the same category, but it was extremely unattractive. I ultimately decided to upgrade and ended up paying double the price for a different car. It feels like a tactic to make you spend more by upgrading your car.

They provided brand-new cars, less than six months old.