BUDGET CAR RENTAL REVIEWS

The process was smooth. The car was in great condition.

The Budget at the airport is fine, always pretty good. The car was brand new with only 1000 kilometers. However, when I returned the car at a location in the city, the staff was indifferent and had a bad attitude. Also, after I returned the car, they didn't update the system in time, so it still showed that the car was being rented. This caused issues when I tried to rent another car, because one passport and one visa can only rent one vehicle. It took me two hours to sort it out. The city location was irresponsible. Bad review!

Pickup was convenient; Budget and Avis operate as one company now, using electronic receipts, so you can grab the keys and go. The car was relatively new, with a mileage of over 10,000 kilometers. It was a hybrid, possibly due to environmental restrictions in large cities. However, the transmission had issues, as it sometimes wouldn’t shift beyond third or fourth gear on the highway.

See comments on pickup and drop-off experiences.

Very bad.

Very satisfied!

Satisfied

Satisfied

Excellent

Satisfied

Very polite and provides reminders about various precautions.

The staff were polite.

The 1.0t 3-cylinder turbocharged car was quite a unique experience.

Convenient and efficient.

Pretty good.

The car pick-up process was very slow and inefficient; the drop-off process was chaotic, with a crowded parking lot.

Very satisfied

1. The vehicle was in poor condition and broke down the next day, forcing me to spend several hours replacing it; 2. I explicitly stated during the rental process that I would not pay for any extra fees, yet the company secretly added a roadside assistance fee (my fault for not carefully reviewing the contract); 3. When returning the car, I had refueled it fully, but they falsely claimed I hadn’t and deducted $170. Fortunately, the platform stepped in and helped me secure a refund. So, make sure to take photos and keep the fuel receipt when returning the car.

Satisfied! The process is very smooth.

The staff were very nice.