When I arrived at the location, they said there were no cars available, so they upgraded me to a 7-seater Ford. Despite purchasing full insurance, I was inexplicably charged an additional 93 New Zealand dollars after returning the car. I contacted the platform several times over several days but received no response, and I have already filed a complaint with 12315.
The car was in great condition, but I had to wait 30 minutes to pick it up. The service attitude was average, and the staff seemed careless when I returned the car.
The rental store is located at Auckland's Old Railway Station, which is very easy to find with navigation. It's about a 10-minute walk from the CBD. The staff at the store were friendly and provided clear instructions.
Very satisfied. I didn't bring a credit card, but the company helped me cancel the reservation. Later, I rented another car using Sesame Credit, and the car was very fuel-efficient.
The store is easy to find, the rental process is quick, the car is in great condition, costs are transparent, and the store even provided a self-driving guide for easy orientation.
The car was scratched by a third party, who was fully responsible. We reported to the police and followed the proper procedures. However, the store still forced us to pay a repair fee of $3600 upfront and charged a 3.5% service fee. Later, the full insurance from the rental platform reimbursed the repair fee but did not cover the service fee. We ended up spending an extra 500 RMB!
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