Overall service was satisfactory. The car was relatively old, had high fuel consumption, and the air conditioning and engine power were insufficient. Pickup and return processes were convenient.
Had to wait over an hour for the car after getting off the plane! Made five or six calls, but they kept telling us to wait as the car was 'on its way'. In the end, we waited an hour, even though it should have only been a five-minute drive.
The rental store is located at Auckland's Old Railway Station, which is very easy to find with navigation. It's about a 10-minute walk from the CBD. The staff at the store were friendly and provided clear instructions.
Mode company provides good overall service quality. The staff at the pickup and drop-off locations are friendly, and the process is quick and convenient without any hidden sales tactics.
Really love this car! It's super cool, very new, and most importantly, it's incredibly easy to drive. The steering wheel is very light. I'm thinking of switching to a RAV4 after returning to my country.
“Convenient, friendly and affordable rental experience.”
About MODE:10.0/10
Counter staff was particularly efficient. We arrived at the facility with two other families, and rather than make us wait in a line, their three staff served each of us simultaneously-- at a desk where we could sit down. Quick, easy, and friendly.
About QEEQ:10.0/10
Worked very well for finding best available rental price.
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