HAWAII - HAWAII ISLAND CAR RENTAL REVIEWS

It's okay, but I wanted to return the car in a different city and was told that's not possible.

Great experience, without a rental car it's almost impossible to explore the island.

When I arrived, there were no flights landing, so it wasn't crowded and I quickly got the car.

The process was smooth with no additional services. All cars were parked there, allowing me to pick one myself. Five-star review!

Thank you very much.

The pickup and return procedures are straightforward.

受け取りはスムーズで良かった。カウンターのスタッフも対応が良かった。

使いやすくて良かった。

Very satisfied!

I rented twice, and it's best to return the car at a whole-hour time (e.g., if you pick up the car at 9:48, it’s better to select 9:30 for return). Otherwise, you won’t be able to extend the rental on the website, and the system will show an error. If you're chasing something urgent like volcanic eruptions, extensions are very common. Returning the car and then renting again from Hilo can be exhausting. Overall, the process is quite convenient, and I didn't encounter any major issues. The price for this small sedan is unbeatable in Hawaii. However, there are some differences in the models—my first rental, a Forte, was much better than the second one, a Versa (the Versa didn’t even have proper CarPlay). The cars are assigned by the staff, so I’m not sure if it's possible to request a specific model or offer a small tip. There's no need for a large four-wheel drive vehicle unless you're heading to the observatory. If you are, you could consider carpooling with some kind-hearted people—there are plenty of kind-hearted people around.

The staff at the store provided good service. The only dissatisfaction was paying more for a 2-door Jeep, but ultimately the company gave us a 4-door version.

Overall satisfied, I give it 90 points.

Extremely satisfied

Very satisfied.

Great! The staff at the store, though speaking English, quickly understood my needs. Communication was smooth. Since Hawaii's attractions are quite spread out, driving yourself is more convenient.

Very satisfied.

Very satisfied, convenient and quick.

This was my first car rental experience, and it went very smoothly. There were no hidden charges or extra deductions. Both pickup and drop-off were very convenient.

Quick process without upselling, good vehicle condition, 10 minutes for pickup, 1 minute for drop-off.

It was acceptable. However, I had to wait in line for half an hour to complete the paperwork, and then it took another hour for them to bring my car over, which was quite slow.

Very satisfied