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Last updated on: June 15, 2025
22Rental Locations
16Airport Locations
Map View of Car Rental Locations in Hawaii - Hawaii Island
AVIS
8.6/10
Dollar
8.2/10
Budget
8.1/10
Thrifty
8.3/10
Alamo
9.1/10
Hertz
8.5/10
Enterprise
8.3/10
National
9.8/10
PAYLESS
9.7/10
Reviewed: May 14, 2025
Great experience, without a rental car it's almost impossible to explore the island.
Reviewed: March 31, 2025
Great! The staff at the store, though speaking English, quickly understood my needs. Communication was smooth. Since Hawaii's attractions are quite spread out, driving yourself is more convenient.
Reviewed: February 5, 2025
The staff at both pick-up and drop-off were the worst I've encountered after renting cars multiple times overseas—unbelievably bad. The vehicle at pick-up was not the same as reserved, and there was no explanation provided. They didn't guide us to check the car or explain basic usage tips. When we asked questions due to confusion, they answered reluctantly and impatiently. The attitude of the staff at drop-off was even more outrageous. Interestingly, they seemed suddenly patient and courteous when dealing with other white customers.
Reviewed: June 4, 2025
When I arrived, there were no flights landing, so it wasn't crowded and I quickly got the car.
Reviewed: May 21, 2025
It's okay, but I wanted to return the car in a different city and was told that's not possible.
Reviewed: March 21, 2025
It was acceptable. However, I had to wait in line for half an hour to complete the paperwork, and then it took another hour for them to bring my car over, which was quite slow.
Reviewed: June 1, 2025
I rented twice, and it's best to return the car at a whole-hour time (e.g., if you pick up the car at 9:48, it’s better to select 9:30 for return). Otherwise, you won’t be able to extend the rental on the website, and the system will show an error. If you're chasing something urgent like volcanic eruptions, extensions are very common. Returning the car and then renting again from Hilo can be exhausting. Overall, the process is quite convenient, and I didn't encounter any major issues. The price for this small sedan is unbeatable in Hawaii. However, there are some differences in the models—my first rental, a Forte, was much better than the second one, a Versa (the Versa didn’t even have proper CarPlay). The cars are assigned by the staff, so I’m not sure if it's possible to request a specific model or offer a small tip. There's no need for a large four-wheel drive vehicle unless you're heading to the observatory. If you are, you could consider carpooling with some kind-hearted people—there are plenty of kind-hearted people around.
Reviewed: March 7, 2025
Quick process without upselling, good vehicle condition, 10 minutes for pickup, 1 minute for drop-off.
Reviewed: February 6, 2025
The company defrauds customers by secretly including insurance charges in the contract after we explicitly refused to purchase it. They claimed it was a deposit but actually charged for insurance. Additionally, they overcharged us for fuel. The staff deceived us to meet personal performance goals, deducting fees despite our clear refusal of additional insurance. We returned the car with a full tank of gas, yet they charged us $65 for fuel. Such behavior is extremely unethical. I strongly do not recommend Thrifty; they have zero integrity.
Reviewed: May 25, 2025
The pickup and return procedures are straightforward.
Reviewed: April 29, 2025
The process was smooth with no additional services. All cars were parked there, allowing me to pick one myself. Five-star review!
Reviewed: April 14, 2025
This was my first car rental experience, and it went very smoothly. There were no hidden charges or extra deductions. Both pickup and drop-off were very convenient.
Reviewed: February 12, 2025
Very satisfied, Hertz has always been an industry benchmark.
Reviewed: February 5, 2025
Very satisfied with their human-centric approach.
Reviewed: May 10, 2025
The staff at the store provided good service. The only dissatisfaction was paying more for a 2-door Jeep, but ultimately the company gave us a 4-door version.
Reviewed: January 30, 2025
Extremely satisfied with the overseas car rental experience.
Reviewed: November 16, 2021
We actually went to the Alamo rental center as they were short staff at National but everything went just fine. Plenty of vehicles to pick from and in good condition.
Reviewed: August 6, 2019
The man at the counter gave us a free upgrade to a Mustang convertible! We didn’t love the car but we loved the gesture!
