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Rental Locations
Review
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Last updated on: June 15, 2025
8 Rental Locations
Pickup
Upon arrival, proceed to the shuttle bus pick up area located outside of baggage claim. Board the Enterprise/National shared bus to proceed to the counter and obtain your rental agreement.
Telephone
+18449141549
8.5/10 Very good
200+ ratings, 0 reviews
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Closed
Pickup
Upon arrival, proceed to the shuttle bus pick up area located outside of baggage claim. Board the National/Enterprise shared bus to proceed to the counter and obtain your rental agreement.
Telephone
+18888266890
8.4/10 Very good
500+ ratings, 3 reviews
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Closed
Pickup
All renters go to baggage claim. **Our rental facility is open for car rentals. To reach us via phone, please give us a call at the number listed on this page.** Please proceed to our Budget location which is located directly across the street. AIRLINE PASSENGERS: Follow signs to the baggage claim area. Exit and cross street to the center island. The Avis shuttle will stop to take you to the rental car facility. DISTANCE from terminal to car lot: 1 mile WALK-UP RENTERS: Follow airport signs for "Rental Car Return". They will lead to the rental car facility.
Telephone
+18083273000 / +18083273010
8.3/10 Very good
500+ ratings, 3 reviews
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Closed
Pickup
Exit baggage claim and proceed to the Shuttle Bus pick-up area. Please proceed to the Alamo counter to obtain your rental agreement and vehicle keys.
Telephone
+18449141550
8.1/10 Very good
500+ ratings, 3 reviews
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Closed
Pickup
From the airport gate,you will see the "rent a car" sign , which is the dedicated bus station for car rental company.Take the shuttle bus to the car rental counter for car pickup procedure. About 5 minutes by car.
Telephone
+18664342226
7.8/10 Good
1000+ ratings, 8 reviews
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Closed
Pickup
Shuttle Bus Instructions **Our rental facility is open for car rentals. To reach us via phone, please give us a call at the number listed on this page.** COUNTER: Upon exiting the baggage claim area, customers will cross the street to the center island to the Car Rental Pick-up area. A Budget shuttle will take them to the rental counter at the baseyard above the airport. CARS: On-site. RETURNS: Return car to the same lot as where the car was picked up. Budget will shuttle customer to airline ticket counter. AFTER-HOURS RETURNS: Not available.
Telephone
+18083298511 / +18083296169
7.6/10 Good
3000+ ratings, 14 reviews
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Closed
Pickup
Please walk to the SHUTTLE CAR RENTAL stand located at middle of the Kupipi St main road. Our shuttle bus with Hertz logo will take you to our office.
Telephone
+18083293566
6.4/10 Average
1000+ ratings, 6 reviews
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Closed
Pickup
Off Airport - Shuttle Service;Please exit the baggage claim area and proceed outside to the median strip, follow signs for the rental car shuttle pick up.
Telephone
+18772830898
Budget
8.0/10
Thrifty
8.1/10
Alamo
9.0/10
AVIS
8.1/10
Enterprise
7.5/10
Hertz
8.2/10
Dollar
8.0/10
National
9.8/10
Reviewed: March 21, 2025
It was acceptable. However, I had to wait in line for half an hour to complete the paperwork, and then it took another hour for them to bring my car over, which was quite slow.
Reviewed: February 4, 2025
The pickup process involved long waiting times, and the staff lacked patience when answering questions.
Reviewed: June 1, 2025
I rented twice, and it's best to return the car at a whole-hour time (e.g., if you pick up the car at 9:48, it’s better to select 9:30 for return). Otherwise, you won’t be able to extend the rental on the website, and the system will show an error. If you're chasing something urgent like volcanic eruptions, extensions are very common. Returning the car and then renting again from Hilo can be exhausting. Overall, the process is quite convenient, and I didn't encounter any major issues. The price for this small sedan is unbeatable in Hawaii. However, there are some differences in the models—my first rental, a Forte, was much better than the second one, a Versa (the Versa didn’t even have proper CarPlay). The cars are assigned by the staff, so I’m not sure if it's possible to request a specific model or offer a small tip. There's no need for a large four-wheel drive vehicle unless you're heading to the observatory. If you are, you could consider carpooling with some kind-hearted people—there are plenty of kind-hearted people around.
Reviewed: March 7, 2025
Quick process without upselling, good vehicle condition, 10 minutes for pickup, 1 minute for drop-off.
Reviewed: February 6, 2025
The company defrauds customers by secretly including insurance charges in the contract after we explicitly refused to purchase it. They claimed it was a deposit but actually charged for insurance. Additionally, they overcharged us for fuel. The staff deceived us to meet personal performance goals, deducting fees despite our clear refusal of additional insurance. We returned the car with a full tank of gas, yet they charged us $65 for fuel. Such behavior is extremely unethical. I strongly do not recommend Thrifty; they have zero integrity.
Reviewed: January 31, 2025
Renting a car was very convenient and efficient.
Reviewed: May 25, 2025
The pickup and return procedures are straightforward.
Reviewed: April 29, 2025
The process was smooth with no additional services. All cars were parked there, allowing me to pick one myself. Five-star review!
Reviewed: April 14, 2025
This was my first car rental experience, and it went very smoothly. There were no hidden charges or extra deductions. Both pickup and drop-off were very convenient.
Reviewed: May 14, 2025
Great experience, without a rental car it's almost impossible to explore the island.
Reviewed: February 5, 2025
The staff at both pick-up and drop-off were the worst I've encountered after renting cars multiple times overseas—unbelievably bad. The vehicle at pick-up was not the same as reserved, and there was no explanation provided. They didn't guide us to check the car or explain basic usage tips. When we asked questions due to confusion, they answered reluctantly and impatiently. The attitude of the staff at drop-off was even more outrageous. Interestingly, they seemed suddenly patient and courteous when dealing with other white customers.
Reviewed: January 10, 2025
Car was ok but expected better booking with Avis as a premium car rental company.
Reviewed: May 10, 2025
The staff at the store provided good service. The only dissatisfaction was paying more for a 2-door Jeep, but ultimately the company gave us a 4-door version.
Reviewed: February 12, 2025
Very satisfied, Hertz has always been an industry benchmark.
Reviewed: November 16, 2024
車を受け取るまでに30分ほど待ちました。車体の傷チェックはないので事前に写真など撮っておいた方が安心です
Reviewed: November 4, 2024
The rental was supposed to only hold a pre-authorization and include a service for returning the car without a full tank. I specifically asked if it was just a pre-authorization, and they confirmed it. I assumed the fuel service was included, but it turned out to be a prepaid fuel option by default. They kept pushing insurance and insisted on adding it. Finally, the rental agreement through this company got canceled—too disappointing.
Reviewed: October 10, 2024
The car was a bit old and had manual locks for the doors. I had to use the key every day to open the front two doors, and the rear doors had to be unlocked from the inside. It was frustrating, especially for someone short.
Reviewed: August 21, 2024
The car was a bit old and fully manual, but everything else was fine. Luckily, I only rented it for a day.
Reviewed: November 16, 2021
We actually went to the Alamo rental center as they were short staff at National but everything went just fine. Plenty of vehicles to pick from and in good condition.
It takes up 39% of all car rentals. Top selected car types are: Small, SUV, and Large.
* Based on all bookings from Kona Airport (KOA) for the last 30 days.
Lowest rental rates at the Kona Airport (KOA) is USD 57.95 on average, and can go up to USD 86.99 at the busiest . Use this conclusion to schedule your trip to your best interest.
In contrast, Friday is the least busy day.
More bookings mean more time spent on queueing up at the counter. Prepare yourself if it is going to take you a long time to pick up from the Kona Airport (KOA).
* Based on the scheduled pickup time of all bookings from Kona Airport (KOA).
Most customers book a rental car from Kona Airport(KOA) for 3 days, showing a short-term journey is popular.
One-way car rentals take up nearly 5% of the total bookings at Kona Airport (KOA).
On average, Basic Protection costs USD 75.44 per day for Small, USD 72.04 for SUV and USD 112.31 for Van.
Do You Know?
No.1 Source Country
Customers from Canada choose Kona Airport(KOA) the most as the start point of both their business and leisure journeys.
Bigger is Better
Renters from Japan prefer more spacious car models like Chevrolet Suburban and Ford Transit.
Quite a Planner
Ireland renters like to plan much more ahead, they usually make the online booking 97 days before pickup from the Kona Airport (KOA).
8.5/10 Very good
200+ ratings, 1 reviews
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Closed