The car I originally booked was too small, as I needed more space for my kids' school luggage. The staff offered me a larger car option for an additional 190 dollars in total for 16 days, which I accepted. It was a new replacement.

Initially, my experience at the store was not good. After entering my order, the staff quoted a price much higher than my order on the app, claiming it included a drop-off fee and taxes. I pointed out that drop-off fees were already included. After some negotiation, he adjusted the price but it was still high. I showed him the order amount, and after standing my ground, he not only upgraded our car but also gave a price slightly lower than the order. Additionally, my wife forgot her key pouch in the car, and they helped locate it and promised to mail it back. We paid for the shipping, but it was still a pleasant resolution.

Fue fácil la reserva, el precio excelente muy

Fue muy fácil la reservación, el protector de precios me ayudó a tener el mejor precio por el auto, siempre estuve informado del estatus de mi reservación y no tuve ningún contratiempo, me encanto

Like: Inexpensive and well equipped vehicle

Like: The car rental went as planned!!
Dislike: The trunk of the car did not lock.