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Last updated on: June 15, 2025
US$ 28/day
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55Rental Locations
18Airport Locations
Map View of Car Rental Locations in Phoenix
AVIS
8.1/10
Dollar
8.9/10
FOX RENT A CAR
7.0/10
Thrifty
8.5/10
Budget
8.1/10
Hertz
7.8/10
Alamo
9.3/10
Enterprise
9.7/10
Europcar
7.6/10
NU Car
7.0/10
Advantage
7.6/10
PAYLESS
9.0/10
Reviewed: May 30, 2025
Very good. On the day of pickup, which happened to be the first day of a short holiday, the total wait time, including queuing and waiting for the car, was 2 hours. However, the car was in great condition and even larger than expected, so it was worth the wait.
Reviewed: February 12, 2025
At first they had some challenges with my international card and drivers license but it was quickly dealt with by a senior member of staff.
Reviewed: August 20, 2024
Average, they automatically add all the extra services unless you ask.
Reviewed: August 20, 2024
Average service. They don't understand English and directly offer you everything.
Reviewed: November 24, 2024
When returning the car, make sure not to use the navigation directly from the pickup/return car instruction interface, as the actual store address differs by several hundred meters from the navigation destination. This means you will not be able to find the rental company if you directly use the address from the pickup or return car instruction interface. The correct approach is to copy the store's English address from the interface and paste it into Tantoo Maps or Google Maps to search for the store's location before navigating there. I hope this review catches the attention of Zuzuche and prompts them to fix the significant discrepancy between the rental company store address at Phoenix Airport and the navigation destination provided in the Zuzuche order's pickup/return car instruction interface, to avoid inconvenience for future users.
Reviewed: June 11, 2024
They required purchasing additional insurance on-site and pressured me to make a quick decision because their shift was ending soon. They also tried to upsell vehicle upgrades.
Reviewed: December 7, 2023
If it were normal I wouldn't leave a review. I missed my flight b/c traffic and arrived late. I was expedited to the car and barely cleared the gate at 12pm! It would have been another disaster to be punched to the next day and cost men 200.00 plus sorely needed sleep. Thanks to your staff all went well!
Reviewed: February 20, 2021
2 hour line to check in. Could have gone and rented another car for close to the amount. Your customer service offered nothing but excuses and "whatever".
Reviewed: March 12, 2025
Overall efficiency is acceptable, but the original fee of 280 increased to 355 at the store. Didn't ask for a refund to avoid complications.
Reviewed: February 25, 2025
The rental car company was quite disappointing: I reserved a Mazda 3 but ended up with a Kia. Despite purchasing full insurance and extra coverage on the platform, they demanded I buy it again at the counter, or they wouldn't let me pick up the car.
Reviewed: August 7, 2024
Always have to wait at thrifty or dollar coz They have best rates ....
Reviewed: April 1, 2025
The wait time in line was very long; I waited over an hour for the early-morning flight.
Reviewed: February 18, 2025
The staff had a great attitude. Since the reservation was made in advance, there were no additional upsells, and the paperwork was completed quickly.
Reviewed: January 22, 2025
When I checked in I told the Hertz rep I would be a bit late dropping off the car and did I need to change the booking by 30 minutes. He said no, it was no problem and I didn't need to update the booking. My reservation ended at 1 pm and as indicated, I dropped the car at 1:25 pm. But when they emailed my receipt, they charged me $40 USD for one extra hour! Almost the same price as I paid for a whole day. Very dishonest given I asked in advance and could have amended the booking for a lower cost.
Reviewed: January 30, 2024
The service from Zuzuche was very good. However, Hertz was quite disappointing. I had already bought insurance when placing the order, and the service staff at Zuzuche also confirmed it when processing the rental. Despite this, they tried to upsell me on fuel, which I declined. My mistake was not carefully reviewing the details when they asked me to sign on the card machine (I thought it was just an additional $250 deposit). When I returned the car, I realized they had added another insurance. I reported this to Zuzuche, who contacted Hertz, but Hertz refused to address the issue citing my signature as consent. Thanks to Zuzuche's customer service for following up. I'm quite disappointed with Hertz; it used to be the largest car rental company. I may avoid choosing it in the future. Additionally, when picking up the car, we followed the directions given by the lady processing the rental but could not find the model I rented. Eventually, we sought help from staff on-site (who were hard to find as there were hardly any), and after getting some vague directions, we finally found several cars of our model and picked the newest one.
Reviewed: September 15, 2020
The car was everything I expected in an out,i will recommend an will rent from this location again
Reviewed: September 8, 2024
Since the car pickup was in the evening, there was no need to wait in line. The staff were very friendly.
Reviewed: August 22, 2024
The initial Jeep Grand Cherokee broke down. Terrible car..
Reviewed: August 12, 2024
The staff at the counter was very patient. Knowing that we had a large group and lots of luggage, they proactively upgraded us to a larger vehicle. Very satisfied, nice!
Reviewed: May 18, 2024
The car pickup service was okay. When there was no suitable car at the pickup point, they upgraded me. However, later the tire had a leak. I called for roadside assistance and was told they would arrive within 90 minutes. Two sets of 90 minutes passed and they still hadn't arrived. When I called again, they told me they couldn't come and that I had to find a solution myself. Stuck in the middle of nowhere with no other options, I called the police. The police were responsible and helped me replace the tire with a spare. In the end, I found a tire shop myself to fix the tire. Basically, it was like, 'We can't help you, find a solution yourself.'
Reviewed: February 16, 2020
Overall a great experience with both easyrentcars and enterprise except one small hitch that I was given a compact SuV instead of a standard one. But according to enterprise classification they were both the same category cars and it worked for me so didn't worry about it. Overall enterprise staff was extremely helpful and courteous
Reviewed: September 29, 2024
The car pickup process was quick and the procedures were simple.
Reviewed: September 3, 2024
The on-site staff's sales push was a bit bothersome.
Reviewed: August 26, 2024
The service was excellent, and exchanging cars was very convenient. Although there were many people in line, they had three service counters, making the process efficient.
Reviewed: July 7, 2024
Podría estar más limpio tenia marcas en el parabrisas
Reviewed: January 1, 2024
Felt they were trying upsell on insurance, gas. Had to ask for documents on insurance and had never been asked before. Long line up, moved slowly. Needed train and shuttle to get to site, why not just shuttle? As we felt pick up experience was untrustworthy, wanted to make sure drop off inspection done with us, but employee had a bad attitude and seemed resentful to have to do it with us. Still waiting for deposit to be returned.
Reviewed: December 14, 2019
Advantage,in my experience has always had well maintained & good cars. The check in person lied to me & said it would be snowing & I needed to upgrade my vehicle. It never snowed by entire time. Deceptive. Also he told me gas was $4 on outside prior to return & got me to pay $56 for a no fill up. Gas on the outside was $2.80. Deceptive. Will never believe reps again.
Reviewed: December 3, 2019
Good car in good shape, but hard to find the rental counter in the Rental Terminal.
Reviewed: December 1, 2019
Car was great, but the computer system was down so it took us over an hour in line to get to counter to rent the car. There were about 20 people in line when we arrived and no one at any other counter in the airport
Reviewed: November 19, 2019
The car was a diesel that got very good gas mileage. The driver’s visor was broken when we picked up. Very satisfied with the service and car.
Reviewed: November 18, 2019
Unfortunately our car was totalled in a car accident. It was handled expeditiously by Advantage staff.
Reviewed: October 9, 2019
Be prepared for extra hidden fees. They charged me $300.00 security deposit and were supposed to return it. Never did. Instead they told me that this much for that and this for that. A rental went from 75.00 to around 320.00. I specifically asked if I had to refill gas, I was told that I don't have to and they won't charge me. That didnt happen. Stay away from them. I was so dissipointed.
Reviewed: April 17, 2019
Counter was easy to find, staff helpful and quick pickup. Would definitely try again!
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