delayed arrival handled professionally and competently.

Line up took over 1 hour, paperwork was slow, car was very small (Mitsibushi - Mirage).

Wait was long at counter. Voluninous paperwork!

Very good.

Wait time was kind of long. Friendly counter staff made up for the wait. My Jeep Cherokee was awesome.

Took over an hour to service 10 customers. People with reservations that hadn't paid were told no cars were available. Staff was rude and on their cell phones.

The car was great. Staff was friendly. However, they are woefully understaffed!! One agent and 11 people in line in front of us. Then a 2nd agent came on. Finally, after about an hour, there were 3 agents. It was our turn, but then there were issues with their credit card scanning equipment and we, as long as another couple, were told our cards were declined. Eventually they did go through by swiping instead of chip reader. There is no reason to wait an hour in line to pick up a rental car.