DON’T RENT FROM FOX, THE LOWER FAIR IS NOT WORTH IT

Phoenix Airport

United States

Reviewed: Sun, Apr 14, 2019

About FOX RENT A CAR: 2.0 /10

Regardless of the above star rating I will not be renting from Fox again. After a long day of flying (12 hours) to wait in a line for over 2.5 hours to pick up a car is beyond frustrating! When I asked about where to complete a survey regarding pick up, I was told “don’t bother complaining about the long wait times, we already know”. Your front line staff is the first impression customers receive. Their message, we don’t care about customers.

Medium SUV | Jeep Compass or similar

1 days rental

Relevant Reviews on FOX RENT A CAR PHOENIX AIRPORT

P.Donley

United States

1 days rental

Medium SUV | Jeep Compass or similar

Reviewed: Wed, Nov 27, 2019

“Car rental”

About FOX RENT A CAR: 7.0 /10

Didn’t have the car I rented but they did find another vehicle for me to use.

About QEEQ: 8.0 /10

Easy

J.Scalena

United States

1 days rental

Economy | Toyota Yaris 2 Doors or similar

Reviewed: Tue, Nov 12, 2019

“average”

About FOX RENT A CAR: 6.0 /10

staff quite aggressive on sale of insurance and gas

About QEEQ: 8.0 /10

K.Bergs

United States

1 days rental

Special SUV | Jeep Wrangler or similar

Reviewed: Fri, May 17, 2019

“A costly experience.”

About FOX RENT A CAR: 6.7 /10

Car was dirty on inside, out of windshield wiper fluid so I had to refill myself. Not super professional when I went to get the car at the lot. However the gentleman at the counter who helped with payment was nice. He waived a fee since when I booked through easy rent cars.com they screwed up the dates of my rental that I prepaid.

United States

1 days rental

Intermediate | Toyota Corolla or similar

Reviewed: Tue, May 7, 2019

“Will never book from Fox again.”

About FOX RENT A CAR: 7.3 /10

Took over an hour to service 10 customers. People with reservations that hadn't paid were told no cars were available. Staff was rude and on their cell phones.

About QEEQ: 10.0 /10