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Last updated on: April 30, 2025
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Map View of Car Rental Locations in Los Angeles
AVIS
7.7/10
Hertz
8.2/10
Thrifty
7.6/10
Dollar
7.5/10
Europcar
7.3/10
Budget
7.2/10
reach rental
8.7/10
FOX RENT A CAR
7.6/10
Alamo
8.9/10
Enterprise
8.3/10
Icar Lifestyle
9.2/10
YESAWAY
9.0/10
Fat Uncle
9.3/10
National
9.2/10
New Century
5.3/10
Midway
9.0/10
KX Car Rental
9.0/10
GREEN MOTION
7.0/10
NEXTCAR
9.0/10
ACE
6.2/10
Priceless
9.0/10
Economy Rent A Car
2.0/10
AIRPORT VAN RENTAL
7.0/10
JTRIP USA ENTERPRISE
6.0/10
Advantage
6.5/10
travellers autobarn
10.0/10
Allstates
5.8/10
ACE Rental Cars
10.0/10
Rental 24h
7.8/10
U-SAVE
8.7/10
NU Car
8.2/10
apollo_motorhome
8.0/10
E-Z RENT-A-CAR
8.2/10
pop
5.1/10
STATE VAN RENTAL
10.0/10
BitCar
2.0/10
ZEEBA RENT A VAN
2.0/10
RIGHT CARS
6.5/10
VO
9.0/10
一路租车
7.4/10
Shouqizuche
7.5/10
ITS
9.4/10
PAYLESS
10.0/10
Reviewed: April 25, 2025
Poor vehicle condition; the car couldn't start during the trip, and they only provided jump-starting service. I had to take the risk of driving over 100 kilometers to exchange the car. The company showed no apology or compensation for the inconvenience and loss caused to the customer.
Reviewed: April 24, 2025
I booked a Ford Edge, but they gave me a smaller Chevrolet Equinox instead. When I argued with the front desk, they said they didn’t have any Ford Edges available. If no Ford Edge was available, why not offer me an upgrade? Why downgrade me? For years, I've rented cars at Los Angeles Airport in the U.S., and at other rental companies, I could choose any car I liked from a parking area filled with medium and large SUVs. I could pick any one and drive off. At AVIS, however, they assign you a specific car, and in this case, they even downgraded me. This is truly unacceptable!
Reviewed: April 23, 2025
No one explained clearly about the additional charges. They just made you sign directly, adding extra fees. The experience was poor.
Reviewed: April 21, 2025
The queue was extremely long, waited for two hours, which was a huge waste of time. Can't the rental company open more counters?
Reviewed: April 21, 2025
Overall, it's great. The highlight is that you can choose your own car. All the cars of the same type have their trunks open and keys inside the car—just pick one and drive off.
Reviewed: April 24, 2025
They claimed there was a smoke smell in the car during return and wanted to charge me 400. They also promoted various insurance options at pickup. Do not book the cheapest option, go for the second tier instead.
Reviewed: April 9, 2025
The lady at the desk had a terrible attitude. She wouldn't answer my questions and behaved arrogantly the whole time. I asked to see the invoice before inserting my credit card, but she refused and rudely told me, 'If you want to rent a car, insert your credit card. If not, just leave.' Honestly, I was speechless. I told her it's perfectly reasonable to see the bill, and she just ignored me, leaving me standing there while she attended to several groups of other customers (Americans, Europeans, and South Americans) with a smile the entire time. I asked her again when I could see the invoice, and she continued to ignore me. I requested to speak with her manager. She seemed a little intimidated, went into the office, and then came back saying the manager would be there soon. After waiting over ten minutes without anyone showing up, I asked her colleague to call the manager. About five minutes later, the manager arrived with her. She instantly acted meek. She even tried to argue in front of the manager, but the manager told her to shut up and briefly explained the situation to me. She finally started processing my rental properly, albeit still muttering under her breath while doing so. I didn't let her get away with it, but I also decided not to engage further. In the end, her manager had already reprimanded her, so I let it go. In five minutes, the paperwork was done, and I took the keys and left.
Reviewed: March 31, 2025
The rental company staff handed me a form and told me I must choose one of the first two insurance options; I couldn’t skip insurance and couldn’t choose the third option, basic. Since I had already spent a long time in line and didn't want to argue (my English wasn’t good enough for an argument), I hurriedly purchased one of the insurance options to get the car. Later, I realized it included coverage like highway roadside assistance, which I didn’t need at all since I was only using the car in Los Angeles for three days. Overall, it left me with a very negative impression.
Reviewed: April 27, 2025
I was charged an extra 68.5 USD for being an hour late in returning the car. This company is really dishonest; I've never encountered anything like this before.
Reviewed: April 23, 2025
Few people, smooth car pickup. Suggested adding extra insurance, clearly informed that it wasn't necessary. Everything else was fine.
Reviewed: April 20, 2025
The counter service was very efficient. Just a quick check of the order and submission of a credit card, and the process was completed quickly. They gave a simple introduction to the insurance without being pushy.
Reviewed: April 24, 2025
They ran out of Jeeps, so they offered a Toyota RAV4 instead, which was an upgrade in class. I was informed of the additional fee for the 7 days.
Reviewed: March 14, 2025
The service is quite good, but they tend to push for upselling.
Reviewed: March 12, 2025
The car had some damages, which were recorded on paper—it felt quite old-fashioned. They also pushed insurance and fuel.
Reviewed: March 1, 2025
It's been a while since I experienced something like this. Rented a car for 53 days, and on the 30th day, the rental company charged $980.11, nearly 7,000 RMB. After returning to my country, I wouldn't have noticed this kind of malicious charge by the rental company if I hadn't carefully checked my credit card statements. Currently in the process of resolving this issue. I recommend avoiding Europe Car and Fox rental companies.
Reviewed: April 24, 2025
The service was excellent this time. I forgot to leave the lock in the car while on my way to the airport. When I realized it, I handed it to the driver who took me to the airport. He said he could deliver it to the company for me. I really appreciated this great service.
Reviewed: March 26, 2025
Even with the flight delay, customer service was helpful late at night. Great value for money.
Reviewed: March 15, 2025
Very satisfied, and they are always ready to help with any issues. The car was in great condition.
Reviewed: March 26, 2025
El carro y el servicio estuvieron bien, lo que no me gustó fue que me cobraron más a pesar de ya contar con un servicio de seguro de AXA y que no fueron claros al decirme lo del tanque lleno que debía entregar.
Reviewed: March 6, 2025
Fox Rental insisted to charge additional insurances that were optional and threatened of canceling my rental if I don’t accept them !! Will never use Fox Rentals again !
Reviewed: December 28, 2024
Always a long wait at LAX for cars...this time no different but it was expected. The staff were friendly and accommodating.
Reviewed: March 7, 2025
Alamo is a well-established company that operates efficiently. They only ask once if you need additional insurance, and if you say no, they won't push it further.
Reviewed: February 17, 2025
Pretty good. Just check if there are any fees before signing and clarify everything. Overall, full marks.
Reviewed: November 24, 2024
The staff initially provided a Range Rover, but I requested an X7. The guy actually found an X7 and brought it over for me.
Reviewed: February 13, 2025
Everything was quite good. Although there were some minor issues in the middle, they were resolved smoothly later.
Reviewed: January 8, 2025
The car rental company provided a high-performance vehicle and delivered it to our doorstep, which was very convenient. The car was also picked up from our location when returned, saving us a lot of trouble. After the car inspection, the deposit was refunded directly without any disputes like other rental companies. We'll definitely use their service again when we come back in March. This hybrid car is extremely fuel-efficient—it only cost us $150 in fuel for 17 days.
Reviewed: July 21, 2024
The service was excellent. I had a friend picking me up at the airport, so I preferred not to pick up the car there. I was staying in Beverly Hills and asked if it was possible to have the car delivered to my place. They agreed and delivered the car to my doorstep. Returning the car was just as convenient; they picked it up from my home as well. Additionally, I needed a child seat, and the staff bought a brand new child safety seat specifically for me. The service was outstanding.
Reviewed: June 27, 2024
Very satisfied. The staff were very friendly, helpful, and patient.
Reviewed: November 2, 2022
Car was in very poor shape; it was missing a rim cap, interior was stained, floor was not vacuumed, exterior was not washed, provided usb cables were broken. Pick up location was inaccessible and in absolute decay. The lady at the front desk was great. Will not be using yesaway again.
Reviewed: January 5, 2021
Overall very satisfied, they upgraded our car for free. The customer service was especially great, very attentive, answered all our questions, and confirmed many terms with us.
Reviewed: November 26, 2024
Very satisfied. You can smoothly pick up the car with your domestic driver's license and a translation. The staff is very friendly, and you can choose from similar models. At first, we picked a convertible, but since we had a lot of luggage, they replaced it with a four-door Jeep for us.
Reviewed: September 27, 2019
Being an Emerald club member, i got an upgrade to mid-size SUV. Car was pretty new too
Reviewed: June 16, 2019
LAX office a bit far from airport but bus shuttle is provided.
Reviewed: September 7, 2024
The deposit was promised to be refunded within 3 days before confirming the cooperation. It was paid via WeChat, but even a month after returning the car, it still hasn't been refunded. This isn't due to a bank issue, the car condition, or the fuel level. If you can't fulfill your promise, you shouldn't make it. Promising but failing to deliver is unacceptable.
Reviewed: July 27, 2023
First of all, I felt that the service wasn't very good and communication was difficult. When returning the car, I couldn't find any staff and there were no service terms provided. Overall, my experience was quite unsatisfactory. Secondly, the daily mileage limit was only 100 miles, which I found insufficient for Los Angeles. Additionally, it took three days after returning the car to get in touch with a staff member to refund my deposit. Overall, I am not satisfied and I hope my comments are helpful to you.
Reviewed: February 23, 2024
Very satisfied, the car is new and has low mileage
Reviewed: October 8, 2021
The car wasn't the specific one I ordered. I had to wait for it to be washed, around The wipers were old and didn't wipe away the water well. The worst part was that I was told the best way to pick up the car on your app and on the email I received (which was option 1) was to get an Uber to the pick-up location and I would be reimbursed once I got to the office. Uber charged me $75 even though once I was dropped off realized it was only about a mile away. I told the office how much the Uber was and they then informed me that they only reimburse up to $15. That information is nowhere to be found and I was upset that now I had spend a further $60.
Reviewed: January 6, 2021
There was no shuttle waiting at the indicated location, and no one came to pick us up.
Reviewed: November 30, 2020
Staff was very friendly, helpful and even gave me a free upgrade. Will definitely do business with Midway again!
Reviewed: December 7, 2019
Everything was excellent except in locating the right shuttle to the offsite shuttle. One had to ask several drivers as there was no clear signage.
Reviewed: September 10, 2020
Driving overseas can be confusing, but the rental staff were very patient in explaining everything. When we were about to return home and the pandemic started, they even gave us two N95 masks, which was very thoughtful.
Reviewed: November 6, 2019
I was pleased with KX Car Rental. The drivers that picked me up at the airport and returned me there were prompt and helpful. The car was a newer model with lots of zip and great gas mileage.
Reviewed: November 3, 2022
We needed to call before the shuttle came. We didn't have local phone so had to pay for long distance.
Reviewed: July 13, 2022
The car had coffee stains on the seats and looked like it was just dropped off without being cleaned.
Reviewed: August 5, 2020
The staff at pick up was the rudest and worst possible
Reviewed: January 6, 2023
We were unfortunate in that we were rear-ended on highway, but although the car that hit us was totalled, our rental was able to drive away safely after the police officer assessed the scene. The return process was much less complicated than expected. The only negative would be that the telephone number provided by the rental agency was not answered even though I called on three different days and the voice mail was full. The email I sent did make it to the staff though, so they were aware of the situation before I arrived.
Reviewed: December 15, 2022
Terrible service!! Not friendly at all! Waited over an hour to get the suv they didnt have. I had paid the deposit online plus the insurance for a total to be C$224.58 (Allianz for C$ 119.92). And now have been Charged $464.61!! USD? Are you kidding me? I was speaking to someone via 'monitor' and when I said I checked to pay the insurance and didnt need anything else he somehow said "just the standard?" and bamboozled me! The vehicle smelt like marijuana inside! The back passenger side tire was below pressure and when asked to pressurize it...they had nobody to do it and asked if I wanted a different vehicle (So I could wait another hour plus)? I will look into these manipulative practices which seem to be a scam and possibly contact the BBB. I want my money back! I will never use ACE again nor advise anyone to use this company.... I am not finished with this yet and look to be compensated for the full amount as recompense.
Reviewed: September 6, 2022
It would have been helpful to have a number to call and order a shuttle to LAX. I assumed the airport shuttle would take me there only to realize it's about 15 mins walking with my luggage.
Reviewed: November 25, 2021
They didn't have an economy car available when I arrived and they charged me an additional expense of over $80+ just to drive off. They wouldn't let me have a vehicle without payment. I was very disappointed in this process.
Reviewed: September 25, 2019
The directions to the shuttle provided incorrect bus stop information. Other than that, pretty great experience. It was kind of weird that the 3 people sitting at the counters couldn’t assist me and that we had to do a video check in with a remote CSR, but it was ok. Upon drop off, there were a lot of people waiting for the shuttle with no sort of ETA on when it would be there and so I ended up having to get an Uber.
Reviewed: September 19, 2019
That was the worst experience I ever had a rental car place. We missed our reservations due to having to take over an hour to pick up a car that should have already been ready for us! we had a 10:00am pick up and didn't get there until 11:30. They had plenty of time to get it cleaned, etc. The car they gave us also didn't fit all the luggage as claimed in description. Thankfully we had a friend waiting on us and we were able to put the extra bag in their car. We had to send one person back at the end of our trip with their luggage via Uber because it wouldn't fit.
Reviewed: September 22, 2022
Everything was smooth and professional, the mystery car was better than I expected. Their service was quick and professional. The challenge was knowing how to go to a different level of the airport than rental car buses and look for a Renaissance hotel shuttle. If QEEQ hadn't given me their local phone number to listen to a recorded message multiple times of how to get to the rental office, I would have never found it. There was NO information about this on the reservation. The office would have closed, I would have been stranded at the airport. Once I figured out from the recorded message how to catch the Renaissance shuttle on another level, it went well. But without the local number, which was given to me only because I chatted with QEEQ, finding them would be impossible. This increased what could have been less than 30 minute checkout time to almost 60 minutes because I waited at rental car shuttle area for 30 minutes before learning that was wrong.
Reviewed: July 8, 2022
Awful company. Every single customer waiting to pick up a car had problems. Very bad customer service. They charge me twice for the insurance. The car was in a bad condition inside and outside. The only person who was helpful was the guy who will give you the car Andrew, the rest of employees they just want your money but they won’t help you or explain anything and they will threat you if you want to cancel the booking telling you that you won’t get any money back so you are stuck with them
Reviewed: September 2, 2020
Alicia and Ana were very professional and kind!!
Reviewed: November 22, 2019
I had a good experience but after all was said and done I wound up spending a lot more than I had planned. I think the price offer to replace gas is tricky; I found a better price while we were out at Ralph's and filled up some of the tank as needed but lost out in the end because I put a lot into the tank after already signed up for the whole tank to be replaced at a higher price. So my charge for the gas at over $70 after already putting more in the tank was astronomical. I wouldn't do this again next time. Other than this, my experience was great!
Reviewed: August 15, 2019
Airport Van Rental should have specified the latest operating hour where they would accept the last transaction. I booked a pickup time of 11:30pm where AVR closes at 12:00am. Of course at the airport, it always late. There was no shuttle to AVR. AVR closed when I arrived at 12:10am. I had to return to AVR the next morning and it cost me $60.00 more!
Reviewed: June 19, 2020
The agreed return time was missed because the customer service didn't show up. We had to rush to catch a taxi and almost missed our flight. Totally unreliable!
Reviewed: July 4, 2019
The pickup service was very attentive and the return time was very flexible. Excellent attitude!
Reviewed: April 4, 2019
Pick-up service was good, but for drop-off they kept urging us without giving a confirmation slip.
Reviewed: August 22, 2018
Very unsatisfied. Difficult to find the location and outdated facilities. Despite having collision insurance, I still had to bear the cost.
Reviewed: March 14, 2020
Car reserved unavailable. Substituted with car with reduced luggage capacity. Was told if I didn't take their extra insurance (US$103) police would seize the car and leave me stranded if I was stopped by them for any reason. Advantage employee at counter lied to me and ripped us off. Never again!
Reviewed: October 20, 2019
great car but they overcharged me...now trying to get the money back
Reviewed: September 18, 2019
I booked a convertible mustang but was denied the car because I had a US driver license and was considered a local resident (even though I had a return ticket). I was not aware of such a policy before paying and booking. I paid for the price of a convertible mustang only to get a Nissan Rogue.
Reviewed: September 16, 2019
No tuvimos ningún inconveniente en este alquiler, desde la entrega del vehículo y hasta su devolución todo estuvo ok.
Reviewed: February 27, 2020
The staff at the car rental company were very enthusiastic, answered all questions, and were always ready to help.
Reviewed: February 11, 2020
Waited over an hour to get picked up by the shuttle...quite stressful as I had an appt.
Reviewed: January 31, 2020
Every things when well is a good place to rent , car or van thank you
Reviewed: December 7, 2019
LAX is a mess and the pick up locations to get to the hotel where the care rental company is located was a nightmare. There are not enough clear signs where you should wait for the hotel shuttle. You just kind of guess and wave and hope the right shuttle stops for you. Once you get on the shuttle and get to the hotel car metal location everything is great. Frank was helpful.
Reviewed: December 3, 2019
I was supposed to pick up the rental at 8am. Someone did not show up until 9am, dispite hours of operation posted on the door. Had to pay extra $45 for toll pass which I didn't even use. Van was great though. Shuttle service from the airport was easy.
Reviewed: February 5, 2020
It’s along the block of several other rental companies but their stock didn’t disappoint. They didn’t have a medium SUV when we arrived but they gladly gave us a different SUV and it was amazing! Perfect car for our trip.
Reviewed: January 25, 2020
Solid cast for a great price. Shuttle service was quick and staff was friendly. I can recommend them.
Reviewed: January 6, 2020
The staff was kind and considerate, the process was easy, the car was average, no frills, the radio didn't work. But all-in-all it was a good experience
Reviewed: November 14, 2019
they charged extra $34 plus tax for an upgrade which i did not requested. when i asked about why the total increased from $64 to $136, the staff said difference was due to tax. the new total was not good value for the 2 days rental, to have rented from a very short of hands car rental company, took long time to pick up and return car.
Reviewed: August 14, 2019
Even after I had entered my phone number & email address in the Web App and again in the iOS app when I was reserving the car, Rental 24h had no record of me in their computer. As a result, this caused them to have to search for my reservation utilizing MY PAPERWORK. Thank goodness I had the documentation!
Reviewed: August 8, 2019
Have not used this 24 hour rental before but will book again in LA. Upgraded the car easy pick up and drop off. Saved $25 a day for a bigger car so why not??
Reviewed: January 6, 2020
I thought it was enough to bring my car insurance card with me when I got the car, I didn't know that I needed more detailed information about liability, so it took me some time to find the info I needed on my phone. Checkout would have been faster if I had had those documents ready in advance.
Reviewed: January 4, 2020
Needed more CS personnel on check-in. Took over an hour standing in line and then providing proof of insurance coverage.
Reviewed: October 16, 2019
Steven was not professional. His language was not appropriate or professional. He tried to give me an SUV and argued with me that I what I requested. I showed him my reservation for a Nissan Versa or similar. The manager looked at my reservation and explained to him that it was transferred and looks as if U -Save staff entered it wrong. Steven upgraded me to a Hyundai Sonata (I think) after multiple requests of me telling him I DID NOT want an upgrade. He said it’s ok, it’s free, I got you. I told him again that I did not want that car. I accepted it because this process had been too frustrating. I was not given a pass to get out of the gate and had to sit at the gate for 10 minutes. I had to get out of the car and go find a hotel person to let me out.
Reviewed: May 30, 2019
Staff was a bit unprofessional, but they got the job done
Reviewed: October 28, 2019
Car was great. Took some time to find the correct shuttle but once that was done finding it was easy. I was told upon arrival that NU Car required me to purchase 3rd party liability insurance, even though I have this coverage through my personal car insurance. The price was still better than the other rental options though it would have been nice to know this ahead of time.
Reviewed: September 26, 2019
I had a really bad experience with them. First of all, they did not accept my personal insurance because I’m from Canada. It’s the very first time this ever happened to me. Also, a few days after the drop off, my credit card got charged an extra $93. I have absolutely no idea why, I’ve been trying to contact them, I left at least a dozen voicemails...nothing. I will definitely contact my credit card company to dispute this charge. I do not recommend this company at all.
Reviewed: August 9, 2018
Like: It was quick and easy once I made it to right rental company. Names of both companies to similar.
Dislike: Not being familiar with area, I went to another car rental with similar name and waited 45 minutes in line.
Reviewed: October 19, 2019
When picking up the RV, I told the staff that my English wasn't very good. They introduced the RV's features and usage instructions very slowly and in detail. When I repeatedly asked for clarification, they were very patient. When returning the RV, we were more than two hours late, past noon. We were supposed to be fined 300 dollars, but since the RV staff saw we had driven over 5,000 kilometers without any damage and had cleaned the RV, they waived the late fee and just asked me to send my wife a bouquet of flowers. Very humane.
Reviewed: October 18, 2019
Not bad, but they charged for cleaning supplies twice.
Reviewed: December 31, 2017
Besides the daily rental cost of around 600 yuan, there was an additional charge of $0.45 per mile. I traveled around 2200 miles in the West and was charged an extra $1000 when returning the car. Additionally, I was charged $180 and $33, which brought the total extra costs to approximately 10000 yuan. The rental company claimed that a tank of fuel could last 400 miles, but in reality, it only lasted about 280 miles, with each tank costing around $140. The fuel consumption was excessively high at about 33 liters per 100 km, which is far from the 25 liters per 100 km mentioned on the rental website. Most of the cash I brought went into fuel!!! Moreover, this poor car rental company only provided basic insurance with a deductible of $1500, meaning small damages would require you to pay out of pocket for repairs. I slightly scratched a car while making a left turn in a narrow parking lot, which will likely cost me $600-700 (deducted from the $1500 deposit for insurance claims). It's outrageous!
Reviewed: October 4, 2019
The pick up shuttle never showed up. We finally took another shuttle to get to the car rental area. After we got there, they were telling us that the car insurance that we had bought through Easycarrentsl.com was not good and we should buy their insurance. After a. Loy of haste, we conveniences them that between our insurance, credit card and $10/day insurance that we had bought through the rental website we thought we were covered and we didn’t need to buy a fourth insurance for the car. Extremely disappointing experience. Won’t recommend them at all. And they should be investigated for trying to defraud the customers.
Reviewed: May 30, 2019
Could have more staff at counter. Anyway you were better than the rest
Reviewed: July 13, 2019
I will never use POP rental car! The worst experience we had! They lie and rude! They gave use dented and broken cars! The most horrible customer service. The whole office smelled like MARIJUANA! Some customers who was waiting just left without their cars and went to another car rental! I will NEVER return!
Reviewed: April 4, 2019
I didn’t take the insurance when I booked the rental online. During car pick up I took the insurance. They were charging in Mexican currently where all my credit cards were declined due to that. Then I had to goto a near by ATM to withdraw cash. Also no roadside assistance available though they charged $365 for insurance for 2 weeks. There was no proper contact number as well when I had to questions to reach them.
Reviewed: March 29, 2019
After booking 2 weeks in advance and paying in full, I was told when I called for pickup that my reservation had been canceled and that they had no cars available. I was stuck at LAX with no car. I found an Alamo bus which had a cars available sign. The rental cost 4X the amount of the amount I had paid.
Reviewed: March 28, 2019
Please don't work with this POP car rental anymore. They unilaterally cancel my reservation for no reason and notice me only 2 days before my trip. It is a poor company. It will ruin the business of easyrentcar as well if you keep working with them.
Reviewed: March 25, 2019
Little upset was taken to the parking lot for pick up never tokd to call but after it was good ladies in the office did excellent and omar was very courteous
Reviewed: June 11, 2019
Super excellent service from State Van Rental. My parents and siblings are in town for a week and need a 8 seat car. Came in to the rental at 8 and out by 8.30 ish, car is very clean and service was very nice. So much better than other car rental! Can’t wait to rent a car in state van rental next time! Clean & tidy! Super fast service
Reviewed: May 1, 2019
He didn't prepare a car for my group. He didn't have my booking reservation. He offered the car but the smallest minivan and need to be waited at least 3 hours to get the minivan that it wouldn't be fitted for my group. I sent a special request for the type of minivan that my group was looking for.
Reviewed: April 18, 2019
The van was old and beat up. Things were broken and there was tape holding up things. There was also a crack in the windshield. We were told the van would be in one location for pickup and she placed it somewhere else. They also gave us a van with no gas.
Reviewed: January 12, 2019
The staff service attitude was very good. However, we didn't get the car we reserved, which made us feel deceived and forced to choose the car they provided. Not recommended.
Reviewed: December 28, 2018
Had to transfer twice to reach the rental point, and the service of the small company was average.
Reviewed: September 18, 2018
Like: Great value, excellent vehicle, excellent and knowledegable service staff.
Dislike: There was a little confusion about returning the car, specifically as to how late RightCars would be open.
Reviewed: September 10, 2018
Like: Quick return and trip to LAX.
Dislike: Difficultly with finding Right Car shuttle
Reviewed: August 29, 2018
Like: This car was about half the price from some of the other car rental companies near LAX.
Dislike: Trying to get to the car rental location was very difficult. The confirmation e-mail came from easycarrentals, but the name of the company was Right car rentals. There was no bus that came to the LAX car rental pick up for over 30 minutes. I called twice to find out what to do. Both times I was put on hold for over 15 min and eventually I hung up. I got on a bus that said EZ car rentals, but I found out after I was taken to that location that was not the correct bus. I had to walk from EZ to Right. Once I got there everything was fine, but getting there was very difficult.
Reviewed: January 4, 2019
First, I'd like to commend the staff who helped us pick up the car. He was very helpful and picked us up about 5 minutes after we got out of the airport. It was our first time driving in the US, and he answered all our questions. Later, he responded to our inquiries promptly. The car was in good condition with about 30,000 kilometers on it, and we drove around 2,000 kilometers without any issues.
Reviewed: October 12, 2018
They charged an additional four hundred yuan for delivery, which wasn't mentioned during the rental! We accidentally took a toll road and asked the company for help with the appeal, but they didn't assist. Eventually, we had to find a local to handle it ourselves. Poor service.
Reviewed: August 4, 2018
The staff didn't explain things clearly during pickup and didn't provide a contract. Although they later sent it via email, we were still skeptical but trusted them anyway. Two weeks after returning the car, we were notified about an unpaid toll that had resulted in a fine, increasing from $6 to $63. Shouldn't such notifications be given promptly after returning the car? Why inform us only after it became overdue? We had to handle the appeal ourselves, and the after-sales service was very poor! Additionally, they called us midway to ask if we could change cars because of their mistake in double-booking. Shouldn't they have sorted this out themselves instead of disturbing customers during their trip? Their careless approach caused us inconvenience. While the rental process was straightforward, it was overly simplistic and lacked proper communication. Problems were left for us to handle, indicating an overall organizational issue.
Reviewed: July 21, 2018
Delivered the car directly to the hotel, excellent service
Reviewed: May 16, 2018
At Los Angeles Airport, there was a guy with a Northeastern Chinese accent who brought the car to us. He was very sincere. There was also another lady he picked up at the airport, and he was very patient in helping her with her taxi. Our vehicle handover went smoothly. He even patiently waited for my son's arriving flight. This was highly appreciated!
Reviewed: October 30, 2017
Great service, got a free car upgrade and the car was delivered directly to the airport.
Reviewed: May 27, 2018
The most disgusting car rental experience ever. I booked an RV4 and was given an old Jeep. They also added extra insurance despite language barriers. This rental company is too small; I don't recommend renting from them.
Reviewed: October 17, 2017
There was only one staff member from the rental company for both pickup and drop-off. We had only one option for the car model, which was different from what we saw online. The car was a bit old, and the warning lights on the dashboard occasionally lit up, indicating poor car condition.
Reviewed: August 18, 2018
Like: Deanna was really nice and helpful. We didn't have any problems. Good price for a mid-size SUV for 2 weeks. Car was spacious and in good condition. Airport shuttle was convenient and efficient.
Dislike: We were hoping for a Toyota Rav-4 like in the rental description, but there weren't any.
Shuttle bus
Walk to counter
Free shuttle bus
Call for pick-up
Shuttle bus
Shuttle bus
In terminal
Shuttle bus
Pick-up service
In terminal
Car delivery
Call for pick-up
Free shuttle bus
Car delivery
In terminal
Free shuttle bus
Shuttle bus
In terminal
In terminal
Free shuttle bus
Free shuttle bus
Call for pick-up
Free shuttle bus
Free shuttle bus
Free shuttle bus
In terminal
