Excellent rental experience

Overall service was quite satisfactory

The car wasn't the specific one I ordered. I had to wait for it to be washed, around The wipers were old and didn't wipe away the water well. The worst part was that I was told the best way to pick up the car on your app and on the email I received (which was option 1) was to get an Uber to the pick-up location and I would be reimbursed once I got to the office. Uber charged me $75 even though once I was dropped off realized it was only about a mile away. I told the office how much the Uber was and they then informed me that they only reimburse up to $15. That information is nowhere to be found and I was upset that now I had spend a further $60.

I liked the platform and rebooking option

The car was brand new & very economical. The counter help was courteous & the car was delivered immediately. The problem we had was we waited 2 hours trying to find the shuttle & car rental company name. It was odd that once we finally got on public transportation we were dropped at an empty parking lot except for a man & van. Then we were finally taken to Midway. It was only once we arrived that things went smoothly. However, by then it was after 5 pm on Friday night & the drive to our hotel took 2 hours ( which on the return was only 30 minutes) & we missed the rehearsal dinner that night.

Like: Friendly staff, honest company, fast working
Dislike: Nothing

Like: quick & easy
Dislike: na