CAR RENTAL REVIEWS ON BUDGET IN LOS ANGELES

Not bad, but the pre-authorization has not been canceled yet.

Satisfied

Very satisfied

The service was acceptable, but there was a strong smell of smoke in the car.

Very bad.

Satisfied

Very satisfied.

The staff at the rental company was very nice. Aside from the deposit, there were no extra charges, not even a young driver fee.

The service was excellent this time. I forgot to leave the lock in the car while on my way to the airport. When I realized it, I handed it to the driver who took me to the airport. He said he could deliver it to the company for me. I really appreciated this great service.

Satisfied

Helpful staff

So so

estuvo muy bien

muy buen servicio

Our two requests for car replacement during the trip were accommodated and supported, which made the journey more convenient and enhanced both safety and comfort.

Very pleasant experience.

There were quite a lot of customers renting cars, but the staff was friendly and attentive. The insurance is provided by Zuzuche, so the local rental company might not be aware that you've already purchased insurance.

When picking up the car, I explicitly asked if there were any additional charges, and the front desk clearly responded there were none—just a deposit of over $250. However, after refueling the car and returning it, I was charged $210. The invoice emailed to me included extra charges for insurance, taxes, and an additional driver, which is outright robbery! Currently waiting for communication results between the rental platform and the car rental company.

They added insurance without my consent. I never left the city, so why do I need roadside assistance coverage? The service documentation is incomplete.

The car was great! Pickup and drop-off were convenient. However, the staff charged an extra fee, which slightly affected the overall experience.

1. The vehicle was in poor condition and broke down the next day, forcing me to spend several hours replacing it; 2. I explicitly stated during the rental process that I would not pay for any extra fees, yet the company secretly added a roadside assistance fee (my fault for not carefully reviewing the contract); 3. When returning the car, I had refueled it fully, but they falsely claimed I hadn’t and deducted $170. Fortunately, the platform stepped in and helped me secure a refund. So, make sure to take photos and keep the fuel receipt when returning the car.

Very satisfied