CAR RENTAL REVIEWS ON BUDGET AT LOS ANGELES AIRPORT, LAX

Satisfied

Very satisfied

The overall process is very convenient.

The service was acceptable, but there was a strong smell of smoke in the car.

Satisfied

Very satisfied.

The pick-up and drop-off process is relatively convenient.

The service was excellent this time. I forgot to leave the lock in the car while on my way to the airport. When I realized it, I handed it to the driver who took me to the airport. He said he could deliver it to the company for me. I really appreciated this great service.

Satisfied

Helpful staff

So so

The staff at the Los Angeles Airport Budget rental office told me I only had basic insurance (even though I actually purchased the most comprehensive insurance, which even covered glass damage). They still insisted I pay an additional $240 for some 'non-package item,' which I suspect was a hidden fee. I immediately showed them the pre-prepared photos of documents from Zuzuche with English communication notes specifically for staff, but the staff member didn't even glance at them and kept repeating, 'You don't have any insurance. You can't rent a car unless you sign.' Since I was in a hurry to finish the rental and get to a game, I confirmed with her that this was a refundable fee and proceeded with the rental. However, after I returned the car, I was charged $240 on my credit card without notice. Next time, I'll book directly on an official website—never again do I want to spend unnecessary money like this.

estuvo muy bien

muy buen servicio

Our two requests for car replacement during the trip were accommodated and supported, which made the journey more convenient and enhanced both safety and comfort.

There were quite a lot of customers renting cars, but the staff was friendly and attentive. The insurance is provided by Zuzuche, so the local rental company might not be aware that you've already purchased insurance.

Overall satisfied, but the waiting time in line was long.

When picking up the car, I explicitly asked if there were any additional charges, and the front desk clearly responded there were none—just a deposit of over $250. However, after refueling the car and returning it, I was charged $210. The invoice emailed to me included extra charges for insurance, taxes, and an additional driver, which is outright robbery! Currently waiting for communication results between the rental platform and the car rental company.

They added insurance without my consent. I never left the city, so why do I need roadside assistance coverage? The service documentation is incomplete.

The car was great! Pickup and drop-off were convenient. However, the staff charged an extra fee, which slightly affected the overall experience.

1. The vehicle was in poor condition and broke down the next day, forcing me to spend several hours replacing it; 2. I explicitly stated during the rental process that I would not pay for any extra fees, yet the company secretly added a roadside assistance fee (my fault for not carefully reviewing the contract); 3. When returning the car, I had refueled it fully, but they falsely claimed I hadn’t and deducted $170. Fortunately, the platform stepped in and helped me secure a refund. So, make sure to take photos and keep the fuel receipt when returning the car.

Very satisfied