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Reviews
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Last updated on: June 15, 2025
23Rental Locations
14Airport Locations
Map View of Car Rental Locations in Hawaii - Maui Island
AVIS
8.8/10
Thrifty
8.5/10
Alamo
9.1/10
Dollar
8.3/10
Hertz
8.6/10
Budget
8.2/10
Advantage
8.0/10
E-Z RENT-A-CAR
9.7/10
PAYLESS
7.4/10
Europcar
8.3/10
FOX RENT A CAR
8.6/10
Reviewed: February 26, 2025
The car wasn’t clean. Mirrors were not in good condition which is a hazardous situation. Avis wanted wanted to charge $100 for dropping the car off at another Avis location Nearby
Reviewed: February 25, 2025
Thrifty staff are very limited, you have to figure out everything on your own. No one explains anything to you, and their attitude is very poor. The vehicle was not the model I booked, and when asked about it, nobody seemed to know.
Reviewed: January 10, 2025
Make sure to take a photo of the fuel gauge and mileage before starting. If it's not a full tank, you really need to report it. I received a car with an empty tank, thought it was normal, but it turned out it wasn't! They tried to charge me a penalty, but luckily I kept the receipt for refueling.
Reviewed: May 23, 2025
The process of handling the paperwork and picking up the car was quite fast.
Reviewed: February 19, 2024
The rental process was quick and easy, with no upselling. The staff was courteous and I am very satisfied.
Reviewed: February 8, 2025
The staff, an elderly lady, provided excellent service and was very friendly. It was possible to negotiate for a vehicle upgrade, which made the experience very pleasant. I was allocated a category of cars and could pick any vehicle from the entire row, which felt very impressive.
Reviewed: December 18, 2024
They upgraded us to a larger car and charged extra. The staff at the store said the originally booked car was very small and couldn't fit two pieces of luggage. There was no car available when we arrived, so we waited for a while. The car was spacious but felt bulky, and the steering wheel was heavy.
Reviewed: February 2, 2025
Very satisfied! This car, known as the 'Warhorse,' is actually the same vehicle used by U.S. highway patrol for specialized operations. It feels powerful yet smooth to drive.
Reviewed: July 14, 2019
Pas de temps d'attente moins de 10mins. Personnel courtois.
Reviewed: February 19, 2020
i booked toyota but nissan was allocated. and windows and door lock were manual, not auto, amazingly oldfashion. the received car has scratch at my receipt but car document didn't have record of damage, that will trigger trouble on late upcharge by non responsible damage. also check in took quite long time, many people waiting 30min or more..
Reviewed: January 22, 2020
マウイでのレンタルでした。 お願いした通りの車で、良かったのですが、室内の清掃がイマイチなのと、フロントガラスに油膜がビッシリで、雨の際、非常に前が見辛く、あのままでは危険だと思います。
Reviewed: January 20, 2020
Exit the airport and take the green shuttle at platform 2 to the rental car company; they're all together. The queue was relatively quick and there were no extra sales pitches. I booked a Toyota RAV4 but got an old Hyundai instead! It was really hard to drive!!! But actually, a 4-wheel drive isn't needed on Maui, a regular car is sufficient! The car return address provided by QEEQ was incorrect! Just Google the rental car company's name and follow the signs to the parking garage!
Reviewed: September 22, 2019
Didn’t have any issues with the rental car and staff was very professional during pick up and drop off.
Reviewed: June 7, 2019
It was 3am by the time we arrived and JARED made us feel very stupid. We went straight to the Payless counter which was not manned. JARED told us about needing to go through the line but there was not anyone in line to need to go through the maze so he made it sound like he was doing us a favor to come on over to the BUDGET counter where he could help us. He was rude, did not care at all about us and I personally just think he hated his job. He could NOT explain why the fee was more than the voucher I had from EasyRentCars.com. He challenged me on not wanting insurance and kept trying up sale us the whole time we were there for our rental. I am writing a letter to Payless about Jared so no worries there. It is just sad to be so tired and excited about being in Maui and have someone be so awful to you! He never said welcome to Maui or thank you for using Payless or anything. He was SO BAD! Our car was horrible but to be honest, for the price we paid, we did not care about all the dings and scary noises the car made. It served its purpose for what we needed it for. Jared on the other hand needs to get another job and get happy. So sad
Reviewed: April 18, 2019
The car was in reasonable good condition. Service at the counter was good and quick. During the rental period we had a flat tire (we managed to install the spare) and exchanged the vehicle with no problems. Thank you for the good service!
Reviewed: February 16, 2019
Steven the front desk agent was great and super helpful. The car was great and priced really well.
Reviewed: October 2, 2018
Service attitude was good and the wait time was not long. However, I booked a Mustang but got a Chrysler instead.
Reviewed: April 9, 2019
The pick up process took a while, it seemed they had to input all info into computer, when I had done it previously on line.
Reviewed: August 8, 2018
Like: We picked up this little subcompact car for under $30/day plus tax by surfing the price down over time. The car only had 14,000 miles on it and was in pretty good shape. Just right for the island. We mostly used it to zip around. The check-in was efficient and the check out was speedy.
Dislike: Two things stand out. First, the rental lot is off-airport and the shuttle van is not as consistent as the bigger named rentals. I ended up taking an Uber, but should have waited. The car was small, but that is what I signed up for.
