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Search for ACE Car Rentals in Los Angeles

Worst Rental Company I have ever used....and I've used many each year!

Reviewed: Thu, Dec 15, 2022
About ACE: 6.0 /10
Terrible service!! Not friendly at all! Waited over an hour to get the suv they didnt have. I had paid the deposit online plus the insurance for a total to be C$224.58 (Allianz for C$ 119.92). And now have been Charged $464.61!! USD? Are you kidding me? I was speaking to someone via 'monitor' and when I said I checked to pay the insurance and didnt need anything else he somehow said "just the standard?" and bamboozled me! The vehicle smelt like marijuana inside! The back passenger side tire was below pressure and when asked to pressurize it...they had nobody to do it and asked if I wanted a different vehicle (So I could wait another hour plus)? I will look into these manipulative practices which seem to be a scam and possibly contact the BBB. I want my money back! I will never use ACE again nor advise anyone to use this company.... I am not finished with this yet and look to be compensated for the full amount as recompense.
Reply by Qeeq:
We are sorry to learn you had very unhappy experience with the car hire company. We will forward your complaint to them and require them to improve their service and vehicle condition. Since the package you chose didn't include Collision Damage Waiver and Theft Waiver, you would need to present your own insurance or purchase at the counter. If you need any assistance, please kindly feel free to contact with us and send us related documents. Thank you for your understanding. Have a great day!
Nissan Kicks image
ACE
Los Angeles Airport(LAX)
Los Angeles
United States
Small SUV | Nissan Kicks or similar

Relevant Reviews on ACE Los Angeles International Airport

S.Shearman

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Economy | Kia Rio 2 Doors or similar
ACE
Los Angeles Airport(LAX)
Los Angeles
United States
Reviewed: Thu, Jun 13, 2019
“Not from there again”
About ACE: 5.3 /10
Horrible service picking up the car. Talking with someone over skype. No agents at site could assist had to wait until someone was free in another city.

C.Judge

View more >
Economy | Kia Rio 2 Doors or similar
ACE
Los Angeles Airport(LAX)
Los Angeles
United States
Reviewed: Fri, May 31, 2019
“It was rough. I still really like Easyrentcars app, but must update location info”
About ACE: 8.7 /10
ACE is great! The only issue is the email provided for pick up location by EasyRentCars.com was not updated to ACE’s new location. Therefore, what should have been an easy 10 minute ride to get to ACE from airport shuttle took well over an hour and cost me an Uber ride because ACE’s pick up information was the old address and old shuttle that is now just a city shuttle that took us way out of the way and dropped us off in the middle of nowhere with no easy transportation access!
About QEEQ: 10.0 /10

D.Maxwell

View more >
Special | Dealers Choice or similar
ACE
Los Angeles Airport(LAX)
Los Angeles
United States
Reviewed: Fri, Feb 15, 2019
About ACE: 8.7 /10
Excellent counter person
About QEEQ: 10.0 /10

D.Norris

View more >
Medium SUV | Hyundai Santa Fe or similar
ACE
Los Angeles Airport(LAX)
Los Angeles
United States
Reviewed: Sat, Feb 2, 2019
“Did not get the vehicle booked SUV. Instead a car.”
About ACE: 2.0 /10
As stated above did not receive vehicle as booked. ☹

I.Ah

View more >
Intermediate | Toyota Corolla or similar
ACE
Los Angeles Airport(LAX)
Los Angeles
United States
Reviewed: Sun, Jan 27, 2019
“Good but...”
About ACE: 10.0 /10
This rental was definitely a good deal. And the experience was close to an experience with larger, more established rental car companies. But if I may suggest... It was reasonable to specify “no smoking” as the contract was completed and as the car was released. However, to specify the car should be returned in clean condition, “no pet hairs and trash”, made me paranoid the entire time I had the car. I am a fairly neat person, no other rental car company I have dealt with has told me to return the car clean.
About QEEQ: 10.0 /10

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