RALEIGH AIRPORT CAR RENTAL REVIEWS

Really tried to sell the insurance.

Included additional roadside assistance.

There are many customers, and full insurance allows self-service return.

It was an excellent experience. I chose Hertz this time for my first car rental abroad, and overall it felt great. I will choose them again next time!

It gives a friendly and relaxing vibe.

Overall it's okay. During the trip, the front windshield got a small chip from a stone on the highway, but it didn't affect the drive. The customer service was not very professional—after explaining the situation, they asked me to report it to the police, but later I was told I could register it online following the instructions on the phone.

The store is shared with Hertz, and the staff assist each other, so the operation is highly efficient. There is a shuttle bus between the terminals, with frequent trips and an immediate pickup and drop-off, which is very convenient.

Much better than my last car rental experience in Portugal.

Convenient

I picked up the car at night, so there was basically no line. The vehicle provided was nice. This is not my first time renting from here, and the experience is still great.

Very satisfied.

The process was smooth, with no upselling of additional services.

Had to wait in line for 10 minutes to pick up the car, but the process was smooth and efficient.

Convenient

Very satisfied, smooth communication.

Hertz rental cars are very reliable.

Satisfied.

Didn't get the car I booked. Booked a Camry but got a Malibu.

No comments.

The counter staff refused to proceed with my order when picking up the car. After driving out of the lot, the personnel discovered the paperwork was under someone else's name, not mine. I waited over half an hour for them to redo the paperwork. If not for the diligence of the car lot staff, I would have given a zero rating. Additionally, my credit card was charged twice, each time $200. This is despite having paid the rental fee in advance while in my home country.

The rental company provided fast service with minimal waiting time.