Very economical, and the rental company is quite reliable.

Excellent and affordable rental car company, and the staff had a great attitude

On the first day, the service attitude was terrible and wasted 3 hours of our time. They initially said an international driving permit was required and that a Chinese driving license was not acceptable. After consulting with the manager and checking the documents, they said it could be done but that personal third-party insurance was required, and the insurance documents needed to be provided! It was an unreasonable demand! Fortunately, we had a temporary green card, which allowed us to proceed. In all my years of renting cars, this was the first time encountering such an unreasonable demand! It took from 11:00 PM until 2:30 AM the next day to complete the process!

Average service. There was no clear explanation on-site about the charges. We didn't understand the purpose of the charges and declined all insurance options. Additionally, we were surprised by the charges. Aside from the $62 for a full tank of gas, nearly $200 was charged to our credit card. The receipt was confusing, with unclear fees. The rental and return processes were convenient, especially the quick return. However, the return address on the pickup sheet was incorrect, and the GPS led us to a place without an entrance, causing significant delays. This is a major oversight!

I requested a small car but received full size; not good for driving in Hawaii, Big Island; who needs black car in such sunny place as Haiwai, it heats up so fast. it is confusing to locate drop off place, the signs are misleading very much